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Darren Rose

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Posts posted by Darren Rose

    Edit in Grid View

    in Project Manager

    Posted

    In order to speed up the process of adding tasks or risks, I think it would be useful to be able to add / edit tasks as a grid view. i.e. from the risk dashboard, I could change the status without having to go into the individual risk. On the task dashboard, I could change the assignee or due dates from the task view rather than having to go into each individual task. 

    Is that type of feature possible with the existing platform? 

    Thanks

    Darren 

    Encouraging Customer Feedback

    in Service Manager

    Posted

    7 minutes ago, dwalby said:

    We're currently in the process of designing a performance metric for customer satisfaction, so utilizing the Customer Feedback feature seems an obvious place to start. I understand that currently customers can provide feedback by going to the self-service portal, but is it possible to implement the capability to submit feedback directly from the resolution e-mail?

    I've seen this with 3rd party support teams I liaise with, see example below from Mimecast:

    image.thumb.png.e93e7d9aaebb75d9d919c75fbbe8a2f9.png

    @SJEaton did you have much success enhancing your e-mail templates and encouraging customer feedback?

    I agree that something like this would be beneficial. Even with incentives and carrot dangling, if it's easy to do, people are more likely to do it :)

    • Haha 1

    Working with multiple pages of tasks

    in Project Manager

    Posted

    Hi

    When working with multiple pages of tasks, and you open a task on page 2, upon closing the task, the task list refreshes and goes back to page 1. It's quite annoying when you're updating a bunch of tasks that aren't on page 1. Filtering can help, but it really depends on the number of tasks, so if this can be resolved that would be ideal. 

    I hope that makes sense

    thanks 

    • Like 2

    Option to add links at Project Level

    in Project Manager

    Posted

    Would it be possible to add a section for links / external URLS, possibly as an option next to attachments? 

    We currently use online resources such as onedrive, or sharepoint locaitons for our Project Document Management, so being able to add links to the project folder on sharepoint from the Project would be a great addition for streamlining our project workflow

     

    image.png.9181ee73fedf9df2effbba72d36b249e.png

    • Like 3

    notification

    in Project Manager

    Posted

    1 hour ago, Nikolaj said:

    @alextumber this is great thanks. 

     

    I have something else maybe that is an change request for your Team.

    It would be nice if the Project task in the activity list looks the same as in Hornbill Project Manager and not like a task from the Service Manager.

    then is much easier to identify where the task come from and you also have the full function of it for example you can post a comment or you can change the progress status.

     

    Project Task in project Manager:

    image.thumb.png.ac679ee2c039885df754d47ca7c8bc74.png

    Project Task same as the task from the top but from the activity view:

    image.png.c4681625cffc8b031969911fe36b62f5.png

    Task from the Service Manager in Hornbill:

    image.png.69ec0e05e62860b7ee22bb34dfa949c4.png

     

     

    + 1 on this feature too. It would make it a lot easier when managing a wide variety of different tasks via 'Activities'

    • Like 1

    Project Portfolio View

    in Project Manager

    Posted

    Hello

    Would it be possible to have the columns on Project Portfolio amended, or have the option to configure the ones we want to see, similar to how the request list works on Service Manager? 

    image.thumb.png.ef8f8a6acc1f9f6b19d1f50667112f2a.png

    We haven't found the Last Modified By and Last Modified Date to be much use to us, but having the Sponsor, Actual Start Date and Scheduled End Date information would be extremely useful as a minimum

    Thanks 

    • Like 1
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