[Report on Ticket Update]

Hi

I'm trying to report on when a ticket update history, in particular when done by an analyst and not a system update (BPM system manager etc...) 

I expected something to be in h_itsm_requesthistupdates, but the table is empty. Any ideas where I get ticket update history from? 

Thanks

Darren 

[Service Portal]

+1

[Meantime Between Failures]

Hi @Bob Dickinson

thank you for this. It helped get us going in the right direction. I did have one query though, which I tried to work out but couldn't. Is it possible to add filter the results based on calls logged this year? 

Darren 

[Task dependencies]

Thanks, @alextumber It's a shame, because having the option to identify a relationship, but for it have no effect, is giving the PM team a reason to moan (which they love doing ) and trying to dodge adopting it... If there is an importance on the list of development ideas, having dependencies of the tasks would be high up there for me if possible

[Task dependencies]

Hello

I appear to be able to complete a task, even though the task it is dependant on is not complete. Why is this? 

Also, would it be possible to have a task be dependent on more than one other task being done? i.e. The previous 3 tasks must be done first

thanks

Darren 

[Default Project Tasks]

Thanks @alextumber and @Steven Boardman hopefully the update will fix it.

[Default Project Tasks]

Hi

I'm having trouble with default project tasks on a project template. They do not get created. I have setup resources, risks and milestones in the template, and they work fine. 

This is how I have set the task up. 

Any ideas? 

Thanks

Darren 

[Meantime Between Failures]

Thanks, Bob. I've set @Joyce the task of deciphering it all

[Scheduling Activities]

Hi

Would it be possible to add 'run quarterly' as option when scheduling activities? 

thanks

Darren 

[Meantime Between Failures]

Hello

Has anyone tried to report on Meantime between failures before and able to offer any tips on how best to do it? 

What I'm after is measuring the time between P1 incidents against a service as one of our availability targets

Thanks

Darren 

[Problem searching for Requests]

Hi @VictorIt's not all requests. I created a couple this morning, and I can search for them without any problems. That ref was raised on the 15th December

[Problem searching for Requests]

Morning,

Is anyone else having issues searching for tickets this morning? We had a connection issue this morning, and since then, we're unable to search for tickets. Just says no results found, even though the ticket is open and assigned to a team and owner. Any ideas? 

[Project Budget]

No problem  @alextumber. Being able to set a default currency would also be very helpful. We only work in GBP for 99% of the projects, so being able to set a default somewhere would be beneficial

[Project Budget]

Hi

I'm assuming the first field on the project budget in the details section is for the currency?? If so, could this be drop down, or labelled accordingly?

Thanks

[Unable to add a Milestone to an Existing Task]

19 minutes ago, alextumber said:

Thanks for your post @Darren Rose.

I can confirm that this is a change that we are planning on making in an future update.

 

Alex

Thanks, Alex 

[Unable to add a Milestone to an Existing Task]

Hello

once a task has been created, you are unable to add it to a milestone retrospectively because the option is simply not there. Can this be added please? 

thanks 

Darren 

[Risk Owner / Asssignee and PM's]

Any updates on being able to add a Risk Owner and Risk assignee? @alextumber

[Organisational Info]

Hi @alextumber has there been any movement on being able to add some organisational relationships to Projects? 

[Visibility of Problems]

Hi,

I have a couple of problems, where I am the customer, but when I look on the portal Problems do not appear under 'all my requests'. Is this by design, or am I missing a setting somewhere? 

Thanks

Darren 

[Sort Milestones by Due date]

Thanks, @alextumber Do we have a date for the next update? 

[Self Service Reporting]

That's great, thanks @Steven Boardman We'll see what the new build brings

[Self Service Reporting]

Hi @Steven Boardman

It was the new Service Manager Reports I was interested in. At the moment, I can't give everyone access to the current reporting functionality, but if there was a user app where people can select their own dat ranges etc... against standard reports such as resolved / logged, then that would be great. If they could be scheduled to send a PDF output, even better

thanks

[Additional Function on Gant Chart]

Thanks, @James Ainsworth

[Publish Raise a Project to the Portal]

Great, thanks @alextumber

[Publish Raise a Project to the Portal]

Hi

is it foreseen that people will be able to raise a project via the self service portal at some point in the future? This would be a really useful feature for us

thanks

darren