AlexTumber

@Paul Alexander I will ask our development team to investigate. Alex

Great, thanks @Paul Alexander

@Paul Alexander what's the project id please? Alex

@Lauren thanks for your post. Currently you can only add a dependency when creating a task. This is something that will change in future updates as we are currently expanding the project task dependency functionality. Unfortunately it's not possible to assign a task to more than one person. Currently it's not possible to make a milestone depend on another milestone. This is not something that we are planning on changing in the near future. Having said that, can I ask in what sort of scenario would you want a milestone to depend on another milestone? Alex

Hi @Joanne, Firstly, I'm sorry to hear your experiencing problems with this. Can I ask, are you having issues with any other iBridge operations or is it just this one that's causing a problem? Alex

@Dan Munns thanks for your post. I will pass this to our product team. Alex

@Dan Munns thanks for your feedback. I think this is a good idea. I'll pass this onto our development team. Alex

Thanks @Dan Munns. I'll pass this onto our product team. Alex

@Nikolaj I will ask for an update. Alex

@Aaron Summers thanks for your post. With regard to your points raised: 1. We've not yet started development on any of the Holiday Manager integrations. This is obviously something that has to be done before we can release it to our customers. There is actually already a premium iBridge integration to write calendar entries to an O365 shared calendar (Microsoft >> Office 365 >> Calendar >> Create Calendar Event). This could be added very easily to any business process that runs against a holiday request (holiday requests run business processes). 2. There is a setting per user in holiday manager which allows you to automatically control your status when you take a holiday. For example, I personally have it set to change my status to 'On Holiday' whenever I take some time off. This is all done automatically in the background. Many of the Service Manager bpm operations that handle assignment factor in an analyst's status when invoked, so for example if you were in a team that receives round robin assignment you would not be assigned new calls while on holiday. Part of the integration work that needs to be done (which is probably more relevant to point 1) is to allow behaviour like you have described above regarding updating open tickets automatically when the assigned analyst is on holiday. Currently this is not there. 3. In Holiday Manager, each co-worker's holiday runs against a working time calendar. There is a default one provided but you can also add others. For example, we employ people that live and work in different countries so they run against different calendars which include different public holidays etc. In the administration section you can set allowances for each holiday type for each co-worker. When approving a holiday request, an approver has the option to see in a calendar view which other members of the team(s) already have holiday booked. At the moment there is no rules system to enforce that only 2 staff can book for the same day, for example, but there is no reason why such a feature could not be added in the future. 4. The pricing model for Hornbill Holiday Manager has not yet been determined. I'd just like to say it's great that you have an interest in this app and we look forward to eventually releasing it to our customers. Look out for an announcement and more news at our upcoming Insights event this Summer. (details of this year's event will be provided soon) https://insights.hornbill.com/ Alex

@Dan Munns yes the spreadsheet template will be updated with the additional columns that you can then map to your custom fields. Alex

@Dan Munns yes this is a feature that is actually already there - we just haven't enabled it yet :-) You will be able to add your own custom fields to each section of the form on the supplier view. This is coming in an update very soon. Alex

@Darren Rose there will be an accompanying Harry Hornbill video with this update to explain all of the changes that have been made. As we get closer to release we will start releasing screenshots on the forums for you all to see as a preview. Internal testing is going very well and everything is on schedule :-) Alex

Hi Everyone, In an update released this afternoon, we have added the ability to import suppliers via a csv spreadsheet through the Hornbill Admin Tool. Simply download the csv template and populate it with all of your new suppliers. If you need help with mapping the fields, there is a popup dialog which describes the data required for each column. The first row of the template is also populated with example data. As we introduce more features such as custom fields on the supplier form, as well as supplier visibility/permission checks, this template will be updated accordingly. If you have any feedback on this feature (both good and bad) we'd love to here it! We hope you find this new feature a useful addition. Alex

@Aaron Summers thanks for your post. Yes, Holiday Manager is still very much in development. In fact, we use it ourselves internally at Hornbill :-) All I can say for now is that when it reaches the required level of maturity, we will make this application available for our customers. Look out for future announcements on this on both our website and forums. Alex

@David Meredith again unfortunately not at the moment. At the present time we've asked everyone to post directly on this forum. All feedback, both good (and especially bad) is most welcome :-) Alex

@David Meredith thanks for your post. Yes, the display of currency is a known issue and will be fixed soon. In fact, this whole section is about to change. Look out for this in one of the next few updates. Alex

@David Meredith unfortunately not at this stage. It is one of several major features that we are working on at the moment in regard to Supplier Manager. I will post back to this thread with any updates. Alex

@David Meredith thanks for your post. This falls under the integration that we are currently working on with the Hornbill Service Manager application. When complete, suppliers will be integrated with assets, services and requests. Alex

@Ann-MarieJones thanks for your post. We are currently in the process of testing a big update to Hornbill Timesheet Manager internally. This update is expected to be available to our customers by the end of the month. The new update does indeed allow you to record time directly against a request in Service Manager, at any stage of the request's lifecycle. As a manager you will also have visibility of your analyst's timesheets. Look out for the update to Hornbill Timesheet Manager in the coming weeks. Alex

@Dan Munns thanks for your post. This exact feature has been requested internally and is on our list of things to add to Supplier Manager. With regard to the disabled buttons, they are features that will appear in future updates. Alex

@Dan Munns thanks for your ;post. Some really good ideas here. I will pass this to our product team. Alex

@Dan Munns thanks for your post. I will pass this to our product team. It's not currently possible to create a new workspace from a business process operation. Alex

@Dan Munns thanks for your post. I will pass this to our product team. Alex

@Dan Munns thanks for your post. I like the feature. I will pass this to our development and product teams. Alex