[Unable to update existing FAQs]

@George Zippo Good news, the fix for this will be available in the next Service Manager update, this is planned to be release in the next few weeks.

[Is this a new bug? Unable to load attachments to Asset records]

@Art at BU we are currently investigating this issue and will provide an update as soon we have any further information.

Please bear with us.

 

[FAQ Images have disappeared]

@JanS2000 @ljbrown Apologies for the delay, our developers are investigating this issue. As soon as there any any further updates, we will let you know.

 

[Unable to update existing FAQs]

@Gareth Cantrell@LawesD @davidrb84 @George Zippo @Martyn Houghton Apologies for the late response. We have identified a defect with updating  existing FAQ;s, this is currently being investigated and will be addressed in a future release.

 

[Users unable to close requests]

@Caroline our developers are currently investigating this issue, we will provide an update as soon as one is available. Please bear with us.

[Autotask and Workflow admin screens are showing the same content]

@Gareth Cantrell @HGrigsby  Thank you for the post, our developers have fixed the issue and it will be available in the next Core UI build.

 

 

[Disappearing Entity Explorer]

@Gareth Cantrell The latest Service Manager Build has addressed the issue with the Missing Entity Explorer. Apologies for any inconvenience this may have caused

[Unable to change the site/location in the details tab]

@Adrian Simpkins@Gareth Cantrell  

We have rolled out a patch to your instance to fix the issue with the site field. However, if you encounter any further queries or concerns, please do not hesitate to reach out to us. We apologise for any inconvenience this may have caused and thank you for your patience and understanding

 

[Cannot Upload pdf as an Attachment]

@Nikolaj Apologies for the delay in  addressing the issue you have encountered, upon investigation our team has identified a defect, We are actively working on a solution.  They are now working to have it fixed. The fix will be available in a future product update. 

[Unable to change the site/location in the details tab]

@Gareth Cantrell@Adrian Simpkins Our developers are currently investigating, we will provide an update as soon as one is available. Please bear with us.

[New UI Hornbill Mailbox reply on email question]

@Nikolaj

 

The following setting within the Hornbill Admin section will need to be enabled to automatically add replied content.

app.view.email.reply.includeOriginalMessageText

[Project Gantt Chart Snapshots Error]

We have identified a defect in this area, this will be addressed in a future release.

 

[api.xmlmc.includeArchiveUsers]

@Jim is there a particular area that you are trying to search for the archived users?

 

 

[Measures and widgets seem to have stopped working affecting our dashboards]

@Mike20 @Estie @Andrei Spiridon @samwoo @Gareth Cantrell We can confirm that the fix for this issue has successfully be deployed, the issue should no longer be apparent. 

 

[Measures and widgets seem to have stopped working affecting our dashboards]

@Mike20 @Estie @Andrei Spiridon @samwoo @Gareth Cantrell  We have identified a defect in this area and are deploying a fix overnight to address this issue. Apologies for any inconvenience this may have caused. 

[Measures and widgets seem to have stopped working affecting our dashboards]

We are aware of this issue and our developers are investigating this with the highest of priorities, as soon as there are further updates, we will let you know.

 

Please bear with  us.

[Data Import Configuration - Instance Stuck]

@CraigP  This link and the info below should help you clear the one that is stuck

 

  https://docs.hornbill.com/data-imports-guide/users/ldap/debugging

• Unable to run import, a previous import is still running
  • This can occur if the previous import has failed to complete. Perform a manual (non-scheduled) run of the import from the command line including the argument -forcerun=true. Future imports should now run without issue.

 

 

 

[Xmlmc method BPM error on majority of self-service tickets]

@Sana@Adam@Greggs@Alistair Young We have deployed a fix to resolve this issue.  Apologies, for any inconvenience this may have caused.

 

[Archived User not showing in User list]

@Osman There's an option in the Admin section to search on Archived, Active, Suspended or All,

are your using this for your search?

 

 

[Scheduled Requests - Business Process]

Thank you. Our developers are looking into this and will provide an update as soon as we have any further information.

 

[Scheduled Requests - Business Process]

Please can you provide the steps you have taken? Can you provide screenshots of what you are seeing?

 

[Wait for Status Change - to trigger when SubStatus is changed]

@Martyn Houghton@HHH@samwoo
I'm afraid the change CH00157807 was pulled last minute and didn't make it to the release. Unfortunately, the release notes were not updated to reflect this. There is still a plan to do this in the future, no confirmed date as yet. 

The release notes have now been amended.

Please accept our sincere apologies for any inconvenience this may have caused.

[Automated customer change issue]

@Berto2002 @Kelvin we can confirm this issue was addressed in the above release, there was an oversight in including this information in the release notes - Apologies!

[Issues logging into Service Manager]

@Tina.Lapere this issue has now been fixed, you should be able to access Hornbill without any problems.

 

Please accept our sincere apologies for any inconvenience this may have caused.

[Issues logging into Service Manager]

@Tina.Lapere we are aware of the issue and are currently working on a fix. Please bear with us.