dwalby

Hi all, Strange issue... I have two Custom Expressions coming from a decision node, but each time I set the Display name of one Goto If it automatically updates the other with mirror information. Assuming this is a bug?

Excellent, thanks @TrevorHarris

@TrevorHarris yes please, I sometimes use an external tool for creating HTML template content, so it'd be useful to be able to paste the source code into Document Manager.

Hi all, I'm looking to create some templates for knowledgebase articles, is there a way to create a document in HTML view, or at least paste HTML from another tool into the document? Thanks in advance

+1 for this

Thanks @David Hall

Hi all, Recently noticed that notifications within Hornbill are not triggering when a requests sub-status changes. For example, I just placed a request on-hold pending a due date of 9:20am, then navigated back to the request list. When 9:20am came a notification did not appear in my notification area, despite the sub-status of the request changing. From what I understand the notifications should derive from this setting here: Is there an issue? Thanks in advance

@Steven Boardman please add me also

@alextumber almost, however as we're looking to make resource estimations for projects 2 years in advance we won't necessarily know or have the tasks populated within the projects. Essentially we want to be able to make a very high-level resource estimation for each project to determine how much resource from each team is required to deliver a project, measured in FTE (Full-time-employee) time.

Hi all, Does Project Manager have any capability to output a high-level resource estimation for projects? Currently we use an Excel document with a list of all our projects spanning 2 years, with a resource estimation (Number of Full Time Employees) committed next to each month. Could Project Manager, Advanced Analytics and/or Reports be setup to do this? Thanks in advance

Hi all, I have a single LDAP import setup currently that pulls through AD account information into Hornbill, including Managers. For a particular department I need to exclude the sync of the Manager field, from what I understand this will require 2 LDAP imports. Does anyone have any guidance on how to achieve this? Presumably I'll need to exclude the departmental OU not requiring the Manager field from the master LDAP import, then create another that filters on the OU of the department excluding the Manager field? Are there any dangers running 2 LDAP imports? Thanks

Hi all, Is it possible to allow customers to view Problem Records within the Service Portal where they are the customer of the Problem Record? Thanks in advance

Thanks @Steven Boardman - could they also look at possibly making the headings bold, or in a larger font, as currently they tend to blend into the tasks.

I don't remember seeing them before

@Dan Munns I've seen this also, makes it look rather messy. It'd be nice if the headings were in bold...

@Mohamed sorry to chase, has there been any further development on this? I suspect if I deleted all of the charts I have and recreated them this issue would go away

Hi all, I know it's currently possible to mark incidents/requests as impacted during the Progress Capture process with the use of the Knowledge Management feature. Although this has it's uses, it doesn't seem to populate the Solution action with the workaround, instead this needs to be done manually by searching for and linking the Known Error/Problem once the incident/request has been logged. Is it possible to automatically populate the Solution action item once a incident/request has been raised that has been marked as impacted during the progress capture? Alternatively, could the option to link the Known Error/Problem be added to the Progress Capture process? Thanks in advance

@Victor just a thought, as a workaround to this, is it possible to mirror/populate a custom field from the workaround - then use the custom field within the e-mail template?

+1 for this

@Victor @samwoo - I'm looking for an e-mail notification to automatically be sent part-way through the lifecycle of an incident. For example, we had what we though was a Priority 4 incident logged on Saturday, nobody else was working at the time, further investigation revealed that if unresolved it would impact a large number of users, the incident priority/SLA was therefore re-classified as a Priority 1. I'd like it to trigger the 'Major Incident' notification e-mail at this point.

Hi all, Is it possible to send an e-mail notiifcation if an incident's priority/SLA is escalated to a P1 for example? Scenario Example: A P3 incident is logged but then found to be of P1 nature, I'd like a 'Major Incident' e-mail to trigger at this point Thanks in advance

Does anyone have any experience with running 2 x LDAP import scripts? Whilst we await the ability for connections to view requests I'd like to exclude a particular OU from getting the 'Manager' attribute mapped, so I can then manually set the manager within Hornbill, allowing one of the department operational managers to view all of the requests within their department. I even looked at changing all of our BPMs to facilitate this - changing the customer at the point it's logged, etc. but couldn't see a way of keeping the original request raiser informed of progress

@Mohamed Unfortunately I'm still having the continual "Loading" wheel when attempting to access my dashboard

@Steven Boardman I'm already subscribed to that thread. I was just hoping it might be quicker to add the "Wait for linked assets" capability in the meantime

@Daniel Dekel thanks, to confirm, for the meantime we should proceed with completing the checks before clicking complete and ignore the fact that the checklist is not populated in the next screen?