dwalby

+1 for this feature @TrevorHarris are there any timescales for this please?

+1 for this

@Steve G sorry another question. I just completed a test run by uploading 3 assets but can't see anywhere within the updated asset that indicates when they were updated. We perform asset audits annually so it'd be good to have an identifier of when this was completed somewhere within the asset. I'd assumed it'd show up in the 'asset history'. I've tried experimenting with the version mapping to see if this would make any difference but doesn't appear to have any effect.

Thanks both

Thanks @Steven Boardman - presumably if I only want a select number of attributes to be updated I just populate those in the config and leave others as default/blank (""). Examples of those fields I wish to update are highlighted in red below. If the others are left blank I'm assuming the attribute data in the records will remain as they are? "AssetGenericFieldMapping":{ "h_name":"[Asset No]", "h_site":"", "h_asset_tag":"", "h_acq_method":"", "h_actual_retired_date":"", "h_beneficiary":"", "h_building":"", "h_cost":"", "h_cost_center":"", "h_country":"", "h_created_date":"", "h_deprec_method":"", "h_deprec_start":"", "h_description":"", "h_disposal_price":"", "h_disposal_reason":"", "h_floor":"", "h_geo_location":"", "h_invoice_number":"", "h_location":"[Location]", "h_location_type":"", "h_maintenance_cost":"", "h_maintenance_ref":"", "h_notes":"", "h_operational_state":"", "h_order_date":"", "h_order_number":"", "h_owned_by":"", "h_owned_by_name":"", "h_product_id":"", "h_received_date":"", "h_residual_value":"", "h_room":"", "h_scheduled_retire_date":"", "h_supplier_id":"", "h_supported_by":"", "h_used_by":"", "h_used_by_name":"", "h_version":"", "h_warranty_expires":"", "h_warranty_start":"" }, "AssetTypeFieldMapping":{ "h_name":"[Asset No]", "h_connection_types":"", "h_description":"", "h_idx_ref":"", "h_manufacturer":"[Manufacturer]", "h_model":"Model", "h_serial_number":"[Serial]", "h_wireless":""

Hi All, We've just completed an asset audit of our office equipment (yeah fun task!). I now need to upload this information into Hornbill. Presumably it just needs to be formatted into the template CSV file format for each asset type? If the location of an asset has changed for example, presumably it will pick this up using asset no./serial no. and update the asset rather than replace, removing any historical data? Thanks in advance

Hi all, Is it possible to have a team that is able to be assigned BPM tasks, but not requests? Scenario - I want anyone in the IT Service Desk (parent) team to be able to complete a task within a particular BPM regardless of whether they're in 1st line team or 2nd line team. I know there's a Advancedtaskcompleter setting, but I don't want to allow them to complete tasks for other BPMs. Thanks in advance

@Victor - Luckily I already have these setup, albeit without the additional criterion you suggested. I've now updated these so we should be able to use to review, for reference measure titles are: INC/SR - No. Logged Daily INC/SR - No. Open Daily INC/SR - No. Resolved Daily

@Victor Sure, will do

@Victor Ah - I didn't know that the translate text was clickable! I can edit now

@Victor - I applied the criterion as suggested and now that it's the 1st of the month the measures have just generated for October. End of Sept Open = 525 + Logged October = 1526 - Resolved October = 1546 The open count for October should be = 505 but the measure shows: 469 I have to report these figures to our board, which includes a CFO who has a very keen eye for figures, meaning I get a grilling every time because the figures don't add up Any further assistance on this would therefore be greatly appreciated.

Thanks @David Hall Damn you @Victor for getting my hopes up

@Victor - Thanks for this, makes sense. Presumably this would also count requests logged but then subsequently cancelled? If so, what would the criterion be to exclude those? To be clear, which measures would the criterion you've suggested need to be added?

@David Hall has there been any further development on addressing this issue?

@Victor I'll hold you to that...

Thanks @Steven Boardman I'm actually already doing the solution you've suggested - good to know my thinking is the same! I'll try my best to describe the process so you can understand the requirements here... If a member of staff detects a data breach they must log it via a catalog item on the portal, this then gets automatically assigned to our Data Protection team (who have Service Manager licences) as an incident. The Data Protection team then manage the Data Breach through the BPM, completing tasks, etc. The division managers (Basic users) must review the data breach with the person responsible for causing the breach, updating it with any emerging information and relaying this to a governing body. In most cases the person logging the breach isn't the person who caused the breach, this is where the current restriction causes problems. If the division manager isn't a line-manager of the person logging the breach they are unable to view it in the portal. Hope this explains it?

@DanielRi I've tried to go in and change this setting myself, but I can't seem to edit the translations - I assumed the 'translator' role would cater for this but despite being a member of this role still can't make any changes. Is there a permission elsewhere? It doesn't mention on the Wiki that one is required: https://wiki.hornbill.com/index.php/Translations

Hi all, I may have asked something similar before, but is it possible to execute a PowerShell script (similar to the one linked below) with a BPM following the submission of a new starter request? Can the information within the new starter request be passed through to PowerShell, e.g. Firstname, Lastname, etc. https://www.itpromentor.com/bulk-hybrid-user/ Thanks in advance

@Steven Boardman sorry to chase on this, are there any timescales for this development? We now have a requirement to log GDPR/Data Breach incidents through Hornbill. When a staff member logs a Data Breach, 2-3 managers within the department must have the ability to view and update the Data Breach, regardless if they're the requester's line manager. Is there anyway to achieve this in the meantime?

+1 for this any news on this yet?

@Victor - Sorry to revive this thread from the dead! I'm still having issues with the monthly figures for logged, resolved & open. I have to report them to our board every month, but they're querying why the numbers don't add up. The figures I'm expecting are: 31st August Open (523) + September 1st to 30th Logged (1230) - September 1st to 30th Resolved (1199) = Open on 30th September (554) However, as below the Open count for September is showing 525 Do you have any suggestions on how I can identify what is causing this discrepancy? I'm assuming it may be something like cancelled, re-opened, or similar but I'm not sure how I can confirm this. Thanks in advance!

@samwoo Powershell sounds like a good interim approach, are you able to provide any info on how you achieved this?

Hi all, NOTE: I posted this in Performance Analytics previously, but I'm not sure that's the right place? I'd like to create a widget which shows the number of requests open, logged (created by) and resolved per analyst in a bar graph, similar to the below. Is this possible? I've tried a Measure Group By with multiple series, but it doesn't seem to allow different group by filters to be applied, i.e. Created By for Logged requests & Owner name for Open requests. Any help appreciated

Hi all, I'm looking to incorporate an Asset Disposal process into Hornbill BPM. My thoughts were to get an analyst to raise a Service Request, then link the assets requiring disposal to the Service Request so we have a record of what's been disposed of and when. Is it possible to automatically update the; State, Location, Disposal Reason, etc. as part of the BPM? Otherwise if we're disposing of a large number of assets in one go, it would take quite a while to manually update each assets fields. Unless there's another way? Thanks in advance

+1 for this too