dwalby

Hi all, Please could I request the ability to suspend a request with "Wait for Linked Assets"? Usage Scenario - When completing new starter requests we're required to allocate a laptop to the user, this exists within a checklist within an activity but sometimes it gets missed by the owner/analyst (Because checklists aren't currently mandatory) and causes a bit of an asset management headache as the laptop can then get linked to another starter request. Alternatively, if anyone has any suggestions on how to better approach this please feel free to recommend. Thanks

@Victor thanks, in that case please could this be raised as an enhancement request?

@Daniel Dekel - One of my colleagues mentioned that when completing a activity that contains a checklist, initially when they open the activity they only see the 'Complete' button. If they proceed to check things off the checklist then click 'Complete' it then removes the checks from the checklist and then shows the custom buttons, requiring them to re-check things off again. Is this normal behavior?

Thanks @samwoo & @Steven Boardman

@Steven Boardman silly question possibly, how do you schedule/link activities to an asset once it's In Policy ? I can't see an option anywhere and couldn't see anything within the wiki explaining this.

@Steven Boardman - Thanks Steve, another reason I need to go through and add all my assets to In Policy I raised the question yesterday regarding the timeline visibility within assets that you answered.

@James Ainsworth - Thanks for the response. Just as an example, the other day we had a user who left their laptop on their desk after leaving for the day, we moved this into secure storage until they returned. Not sure this would warrant a 'Service Request' as such and therefore figured it'd be useful to capture the reason it was moved into storage whilst also updating the Location field.

Hi all, Is it possible to link Activities to assets? Usage scenario: When disposing of IT assets I was hoping we could create a template Activity (with checklist, etc. for the asset disposal process) and link it to the asset for a historical/visibility view. Thanks in advance

@Dan Munns thanks for this, I was thinking it could be achieved by doing something like this. I'll need to experiment with it a bit, but it seems like this could work.

Oh dear. I have 3326 assets.

Thanks @Steven Boardman is there a way to bulk add CIs to Policy?

Hi all, Would it be possible to add a 'Timeline' when viewing an asset? This would be a useful feature to capture historical information on the asset. I understand that currently linked requests appear when viewing an asset, but sometimes there'd be times where it'd be useful to have a timeline to capture information outside of the scope of a request. Thanks in advance

@Victor Presumably then, turning off the guest.app.experimental.hornbillKnowledgeCentre setting will improve things in the short term?

2:07PM - Analyst was just viewing the Request List. Apparently an error stated something like "problem initializing core" - unfortunately they didn't get a screenshot because it only appeared temporarily.

@Victor - Just had another case of all analysts seeing a "Access Forbidden" message, following a disconnection.

@Victor will do

@Victor it doesn't appear so, we have analysts (myself included) working from different locations that are experiencing these issues.

@Victor No, it appears immediately after being disconnected. Doesn't seem to be any particular action that causes the disconnection either, analysts can be in the request list view, viewing a request, etc. seems to be very random but affects all users concurrently.

@Victor I'm a bit stuck on this. I have some tasks that should be able to be completed by anyone supporting the Service (e.g. new starter process), but I also have tasks which are assigned to specific roles - and therefore shouldn't be completed by anyone else (e.g. the change process/change manager task I mention below). Is there a way of allowing some tasks to be completed by all but not others? I suppose the only other thing I could do is assign the tasks to a group rather than 'Request Owner' within the BPM?

@Mohamed {@status: "fail", state: {code: "0200", service: "apps", operation: "smGetChartFilters",…}} @status:"fail" state:{code: "0200", service: "apps", operation: "smGetChartFilters",…} code:"0200" error:"FlowCode Exception (com.hornbill.servicemanager/entities/Charts/fc_ops/smGetChartFilters): nodeName: Prepare Output Data; nodeId: 5f56bf25-7409-45a5-97ab-cf9ca2da0216; At 149/1: "Uncaught SyntaxError: Unexpected token o in JSON at position 1"↵ throw(e);↵_fc_node_exec_5f56bf25_7409_45a5_97ab_cf9ca2da0216" operation:"smGetChartFilters" service:"apps"

@Mohamed This is what I'm getting:

This is one of a number of symptoms our instance is experiencing, more detail in my post here:

This is the error I'm getting... Affected all users at the same time just now.

Same for me

@hollyp - We do something similar for backup checks, etc. You can setup a recurring scheduled activity/task with a checklist and assign to a particular team. This might be more suitable rather than obscuring your request statistics with daily reoccurring requests? Some detail in the wiki on activity here: https://wiki.hornbill.com/index.php/Activities We use activities to check systems, etc. then raise an incident if an issue is identified.