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Enhancement Requests
Everything posted by Steve Giller
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Export all Business Processes and Intelligent captures
Steve Giller replied to Gavin James - SDDC's topic in Service Manager
I'm afraid the short answer here is no. Can I ask what you're aiming to achieve here, as there may be a better way of doing this. The Workflows are designed to be created and maintained via the UI, what value does downloading them en masse bring for you? -
Add Logon ID to Service Manager User Details
Steve Giller replied to will.good's topic in System Administration
This is tagged as an enhancement but it's rather vague. Where are you expecting this to be shown? Exposing a logon ID could be considered a security risk, so I would expect our Developers would need a very precise and compelling business case to consider this. -
Content of a comment | webhook
Steve Giller replied to Giuseppe Iannacone's topic in Service Manager
Depending on your version of Jira there should be a Hornbill iBridge integration for this. -
How are you generating the Feedback Requests? Assuming you're exclusively using the Hornbill star rating for the feedback are you, for example, actively emailing every customer when a Request is closed? Or leaving them to check the Closed Requests and provide feedback via the Portal? Is it somewhere in the middle with some services set to accept feedback and not others?
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Always step 1.
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What was the limit when those were created? How were the existing Profiles entered onto the system? Have you tried increasing the Maximum Levels?
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There are a few ways to do this, the simplest is probably to add a Decision Node after Get Line Manager Email Address and have a branch for &[global["flowcoderefs"]["resultRef"]["email"]] is not set which will test for an empty email - this goes to the the IT Manager Authorisation, and a No Match Which goes to the Line Manager Authorisation. Note: This simple version relies on the Line Manager's email being either correct or empty. Also, in the Get Line Manager Email Address node it would be worth ensuring that the Result Reference is unique to ensure that variable isn't incorrectly populated elsewhere in the workflow.
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Once you have the Line Manager Email Address, test this is valid. If it is, branch to the External Authorisation Node as normal. If not, branch to a separate External Authorisation Node which is set to mail the IT Manager. The Authorise/Reject/Expired branches can converge to the same actions or take their own paths as appropriate.
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Could you clarify which attributes you're referring to? I would suspect that the former would simply be accountExpires, but I'm not aware of a Begin Date field in AD. It's been a while since I've used it, though.
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Hornbrill iBridge Single Entity Search
Steve Giller replied to Chloe Carson's topic in Service Manager
What's the current configuration? -
Update Service Status error message I cannot work out
Steve Giller replied to Berto2002's topic in Service Manager
That's what the red sidebar means - as far as I'm aware the only mandatory field that can be set to Auto is Request Reference. -
PDF download of request content to include attachments
Steve Giller replied to lomixture's topic in Service Manager
I would personally doubt it - not all attachments are printable, or they can be tiny email signature graphics up to A0 posters (or larger, if someone clicks the wrong thing) so I cannot see this being practical. It's may be possible (Note: that is a long way from it might happen) but someone would need to give our Developers a fairly precise brief on what is required for it to be reviewed. -
The Import can use a wide variety of sources - from a csv to a complex database like SCCM. If you have bulk update options in SCCM you could make the changes there and have them synch into Hornbill, or you could simply put all of the assets in a spreadsheet and set up a one-off import using that data.
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As above - how would you expect the Template to behave when you use Request Assets[10].* in the Template but only have 1 asset linked?
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Display additional information about assets on requests
Steve Giller replied to Alisha's topic in Service Manager
I've tagged this as an Enhancement for you. -
Content of a comment | webhook
Steve Giller replied to Giuseppe Iannacone's topic in Service Manager
As far as I'm aware, the webhook is to indicate an update has been made, not to push the update itself outside of the platform, which would be a potential security risk. -
PDF download of request content to include attachments
Steve Giller replied to lomixture's topic in Service Manager
I'm not saying getting what you want is impossible, but what you are asking for isn't something we (Hornbill) can control. What is the PDF Download you're referring to? Is this the Print function being used to create a PDF, or a report on the Request creating a PDF, or something else? -
PDF download of request content to include attachments
Steve Giller replied to lomixture's topic in Service Manager
I suspect this might be a question for Adobe - we can provide PDFs adhering to their specification, but PDF is not a Hornbill format, and we can't dictate whether a PDF can have attachments. -
Copying Organisations from user to user
Steve Giller replied to lomixture's topic in Service Manager
I've tagged this as an enhancement for you. -
This has been making its way through the queue since it was reported: I believe it will be released around the end of the month, assuming testing has not revealed any issues.