Default Request Details form does not pick up Description if Summary field left blank

[Estie]

Hi,

We are using the default request details form for summary and description in our ICs.  The default form has been set to non-mandatory, as we have some quick tickets where this information is not required and therefore wish to bypass it for some requests.

I have noticed that if the Summary field is not completed (ie left blank), and the description field only is completed, both summary and description fields appear blank in the 'Details' section of a request.  

Has anyone else noticed this? 

Is this normal behaviour?

Thanks

 

  

[James Ainsworth]

Hi @Estie

Thanks for your post.  I've done a test and I believe I'm getting something similar to you.  I've put this through to development for investigation.  We will let you know if we find an issue.  

[Estie]

Hi @James Ainsworth is there any update on this please?

 

[AndyG]

Hi @Estie, We have fixed the following defect. Please look out for it in an upcoming Service Manager application release.

"PM00178848 - Inconsistent behaviour of summary & description text in intelligent capture"