davidrb84

Hi James, forgive me, which bit is in the backlog?

Would it be possible in the future to subscribe services to sites? Also to enable the catalogue item subscription option where the service is subscribed to all.

Hi, Just an observation but search seems to take 5-6 seconds to return results in the employee portal preview, in contrast to the rest of the user app which is super snappy. Is this likely to be permanent, or related to the "Preview" status?

This would be fantastically useful for us, please add me to the Story

Hi All, When using the 'hover over' preview facility it is sometimes useful to be able to see the date that a request was raised. e.g. when reviewing the changes raised against a problem, there may be several. Knowing when each one was raised would help narrow down where one I'm looking for. Just a nice to have.

This must have comeup before (my apologies as it has to be a re-post) but does anyone else find it irritating that the snippet functinoality only exists in the email interface, but not update, or resolution?

That's irritating but fair enough. Thanks Victor

Thanks @Dan Munns this will work for some of my usecases, but I've got a few where the report needs to be a bit more in their faces.

if it helps at all links of this format work https://live.hornbill.com/uopservicedesk/servicemanager/selfservice2/service/191/catalogs/559/true/ links of this do not https://live.hornbill.com/uopservicedesk/servicemanager/selfservice2/raise/191/serviceRequest/98/

Hiya, I appreciate the new My-Services pages are in preview right now, but is there any plan to make the 'forms' the PCFs directly linkable more easily? There are links you can produce or determine that you can send to customers, but by default the url you get when clicking on a 'form' will not work for the recipient. They get an error stating (see attached)

Does anybody know if this is in the pipeline to be implemented at all?

We've had a couple of instances of "No matching gotoif found" while these have all been resolved, I wouldn't hate being able to review the logs in these early days, as we're a little reliant on our colleagues to report the errors.

Hi, does anyone know if any of the log files include useful information when trying to determine why a bpm might be erroring. I appreciate if I post the error here people will likely help determine the issue, but am interested generally if any of the logging might be useful for this.

We've had the same error, looking in the logs it look like it's complaining of long API response times (~2000ms) I assume these are Hornbill APIs as it's not complaining of imap or SMTP issues that I can see.

Hi all, Forgive me if this has been covered before but while there were a few discussions about it I can't see an answer. I've created some scheduled reports, but I'm trying to see if there is a way to automate emailing the output of a report, as in Supportworks.

It looks like this was only present when the emails were ordered with newest at the top, we've reversed the order and now we don't have the problem.

Perfect @James Ainsworth this ideal to track down who shared it. Wonder if anyone else would support a feature request to allow a central function or role to override them, to edit or remove them. Also to be able to view the logic of a shared view (even if the recipient can't change it)

Thanks @Dan Munns looks like that's it. Can anyone at hornbill confirm this is intentional? Can't quite imagine the logic behind it.

If this button isn't visible, is there a setting to enable it?

Hi All, Just wondering how people deal with managing shared views. We've got a few and are unsure who shared them. There are some staff who have left the team, and we're unsure if one of them might have created it.

We've very recently moved to Service Manager and our service desk is reporting a feature of the mailbox interface that seems unintentional. If they're reading an email and a new email comes in, the focus jumps to the new email, rather than the one they were reading.

Aaaand I've found it. Does anyone know if the below is what I need? Resetting Application Auto Values After the Hornbill Clean utility has been run successfully, you may like to reset the relevant application Auto Values such as the request reference number. This is not essential, more a personal preference. The Application Auto Values can be reset via Hornbill Administration > Home > System > Data > Auto Values. itsmRequestsAutoId - Request Reference Number itsmAssetAutoId - Asset Auto ID Click the "Reset Counter" button to reset the Auto Value

Got a (hopefully) simple query. We're going live with Service Manager soon and want to start out ticket numbering off at 800000 rather than 1. I was positive I had seen the setting to indicate what number to start from, cannot for the life of me find it again. Is this a setting, if so, where can I find it?

I appreciate this is a little old now, but was this ever concluded? When creating views for all changes, or all Problem/KE records we're stuck having to enumerate all teams, this is somewhat onerous as we have 30 teams. Seems like even just having a wildcard option or "All Teams" option would probably suffice as a workaround. The idea that you're completing what amounts to a search query, but the result set is limited based on an invisible criteria seems a little off to me. If people wanted their search results to be limited to their teams it would be easy to add them, much harder to add ALL teams when you don't.

+1 add me to email notification please as well