Steven Cotterell
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Enhancement Requests
Posts posted by Steven Cotterell
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Hi @James Ainsworth, would you be able to give us a progress update on this please. Quite a lot of us on here really want to see this functionality in Service Manager. Can you or @Gerry share with us any plans and thought processes on how you see this working and fitting in with Service Manager that works for both Hornbill customers who use Service Manager as an internal Service Desk tool but also for those of us who use it as an 'external facing' Service Desk.
This has been logged for quite some time so we are hoping that Hornbill have made some progress on this.
Cheers.
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ha ha - I knew I'd seen it somewhere else. Cheers.
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3 hours ago, Jeremy said:
Please can someone let us know where this image is pulled from and where we can change this to something that is more on brand?
So to answer your question @Jeremy, this is where we changed the image and added our logo...
Try it out and I'm sure you'll be able to get something that works for you.
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Thanks @Daniel Dekel. All working now. The quick fix is very much appreciated.
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Something must have changed in the code somewhere as we did have this image customised... (luckily I found an image from one of our internal training docs)
But is has changed overnight to this...
... and our logo is no longer showing on the far right, both of which we have configured in the Portal settings.
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15 minutes ago, Jeremy said:
@Steven CotterellThanks but we are looking for the image for the Hornbill Home/Today page, the one that you refer to is for the customer portal which we already have branded.
@Jeremy, my understanding was that the 'Customer Portal' image is configured here...
guest.anonymous.portal.core.style.image.home
This setting controls the Home page image of the header on Hornbill Customer Portal, this should be the full URL to the image. -
Is anyone aware of anything that has been dropped live in the latest "Platform Build" or the "Collaboration Build" that would make the Service Portal no longer present a custom defined home page image, but instead default to the one that gets shown when you 'do not' configure a custom home page image? @Victor, @Steven Boardman, @Bob Dickinson, @Gerry- any ideas please?
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My understanding is that the setting is this one...
guest.anonymous.servicePortal.core.style.image.home
This setting controls the Home page image of the header on Hornbill Service Portal, this should be the full URL to the image., which can be found here...
Home - System - Manage Portals - Advanced Settings
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@Jeremy, I'm wondering if something has gone awry as our Homepage image has suddenly changed from one that we had configured to this one.
Can anyone from Hornbill validate this please?
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That has worked, thanks @TrevorHarris. I have just over a page of 'failed' BPMs to work through and correct now to push them through to proper completion of the BPMs. Headphones on and zone out
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@TrevorHarris, thanks, I will give this a go and report back ASAP.
Much appreciated.
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In our Incident BPM, after an Incident has been closed, I've a 'Get Card Information' node to return the CardID of a card related to the RequestID so that I can then call a 'Remove Card from Board' node.
Decision node is throwing an error (see below)
There is a Card on our Breach Board (Board Manager board) for each Incident I've looked at that has this failure.
The custom expression I'm using to decide if need to remove card from board is...
As I'm expecting CardID to be populated from the Get Card Information node.
Any pointers please anyone. Getting quite a few Incidents 'failing' after being Closed because of this.
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Thanks @Steven Boardman. I think this post from @samwoo falls somewhat into this area.
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Thanks @Steven Boardman, I thought that might be one of the ways round it. Are there any plans to be able to make these variables persist for the life of the BPM, especially as we now have the ability to specify a 'Result Reference' to make variables unique if needed. Seems one of the next logical steps.
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Hi,
In one of our BPMs I'm using some new functionality to create 'localised' dates from the 'scheduledStartDate' & 'scheduledEndDate' attributes, to use in emails & Microsoft Teams posts.
The problem I have though is that I'm trying to access these dates later on in the BPM, in another 'stage' to post another Microsoft Teams message and they are not showing in the variable picker dialogs.
How can I persist these values throughout the lifecycle of the BP?
Thanks
Steve.
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@Ehsan, we also need the patch please - we've seen the same error as experienced by @Paul Alexander.
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8 minutes ago, Victor said:
@Steven Cotterell looks like I need to better manage my plate... forgot about this, sorry ... I'll have a look... for real this time
The parallel universe is completely... umm... fictitious...
Aw, shame.... maybe people could learn a few things from the parallel world....
Thanks @Victor
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Hi @Victor,
Is there any update on this? BTW, loved your post about the alternate parallel universe...
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Hi @David Longley,
Go to the Organisation in question, and open the "Requests" section and look for the words "Portal Access".
In here you will see your list of contacts for that Organisation and you can enable "Organisation View" for those contacts that you want to be able to see all requests raised by people of the same company (Organisation).
In the Customer Portal, the contact should then be able to select between "My Requests" & "My Organisation's Requests"
Hope this helps.
Steve.
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Hi @Paul Alexander,
From some testing I've just done, it looks like if you have the 'Subject' box ticked, the search not only looks at the Subject line, but also looks at the 'From' field.
Maybe someone from Hornbill can confirm this.
Cheers
Steve.
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Hi,
Another timestamp related post I'm afraid.
I have just edited an update I made at 10:35 this morning and on the update in the timeline it shows the following.
I understand that the timestamp is appended to the bottom of the update to show an edit has been made, but we think it should at least show the timestamp indicating the timezone where the edit was made, e.g. in this instance it should show "2019-09-17 10:35:11 BST".
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Hi @James Ainsworth,
Has there been any more thoughts on this, essentially the last two paragraphs in my post above.
@Steve G, you mentioned a possibility to code an iBridge utility for this as you have an API to do this already in the platform. I have been asked again this morning about how soon we can get Change notifications going into Teams via the 'HTTP Request iBridge utility' and also notifications surrounding any High Priority Incidents and their subsequents updates.
Any news would be appreciated.
Thanks.
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Thanks @Victor. We'll get it checked out - hopefully the folks in South Africa will soon be able to see their Dashboards and we can start to show off Hornbill down there when they have customers on-site. Will let you know how we get on.
Thanks again.
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I haven't check yet but this functionality might have been enabled in one of the latest Service Manager releases.
CH00153798 - All Service Manager Progressive Capture forms support the ability to provide an 'Info Message' to help you give more context about what or why the form needs to be filled in
Bulk Import of Services
in Hornbill Switch On & Implementation Questions
Posted
@Victor & @James Ainsworth
We are not long off on-boarding a new external customer (Organisation with a bunch of Contacts). Along with this new customer we will have to create a bunch (in excess of 25 services).
I'm unable to see a bulk-import tool on Github to create said Services, but I remember us being given a comprehensive spreadsheet by Yodit to fill out which was used to import all our previous Services that our previous External customers had when we went through switch-on. It had columns for most of the settings. (see attached) You guys must have something that you use or can release to do this bulk import.
Sample Additional Service Information_ForYodit_v1.xlsx