chriscorcoran
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Posts
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Profiles
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Enhancement Requests
Posts posted by chriscorcoran
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I have asked a member of staff to go to the portal and it just takes them to the about me page. Can I clarify what URL I should be using for the staff portal?
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So when I go to live.hornbill.com/<Your_Instance> it takes me back to https://live.hornbill.com/delta/servicemanager
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sorry what I mean is I did have a shortcut link to our employee portal which allows staff to raise IT, Fcilities calls etc. When I was doing some testing today that URL now takes me back to the agent portal where I manage all teh calls that come in. Soi I'm not sure if the URL for customer\employee portals have chnaged or my links are just broken.
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Not sure if I missed an update but has the employee portal URL chnaged? I go to ours now and it takes me to the service manager console.
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Thanks @Keith Stevenson I did a few tests and its waorking ok. The ones stuck should get resent at 09:52 so I will monitor.
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All our sent emails from this morning in hornbill are sat in the outbox for some reason, is there a general issue?
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same for some users on our instance, not all though
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Thanks @Paul Alexander I had a look, I don’t think its a missed timer, it appears to just get rid of them altogether.
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Not sure if this is a bug or an issue with my environment setup, but when I chnage the service level on a call its seems to break the SLA Times
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I have a service that users complete a number of custom questions, once the call is logged, I need to be able to show the questions and answers in the email template. Do you know what variables I need to pull into the email template for these to show on the email the customer receives?
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Morning, a couple have users this morning have reported problems with dark mode theme, error The specified option 'app.view.core.theme' does not exist
Is this a known issue?
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@James Ainsworth thanks, no we tend to have an activity where we capture our hours. Maybe its something I need to look at. Is there a way to update the backend database to adjust the hours on a call?
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I have a completed activity that I need to edit the time spent on it. Is there a way to edit?
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I have sussed it, thanks
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I'm looking to add some branching when people log calls through the customer portal depending on answers chosen in the customised form. Is that possible?
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Thanks @Michael M thats really helpful.
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we are turning off some legacy protocols in office 365, one is pop, which looking at our AD signin logs this is the protocol Hornbill uses.
What do I need to do to avoid email stopping in Hornbill when I switch off pop?
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@Victor same as yesterday and the fault only started today. I have just been through his account and I have updated him with a few more that he didnt have to his team, and its working ok now. So all good, thanks.
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One of our users has a timeline issue, I have tried a number of browsers, he is using dark mode but comes up with the error
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resolved, I had only updated the form for Requests and not applied the ones for incidents
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I have added a new field to the details area on requests and incidents but it only shows ups for me, its showing as visible. Is there anything else I need to do?
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@Steve Giller I thought the same, but nothing is showing for any of those dates/times.
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Thanks @James Ainsworth, its still not sending. I have checked our email server, just incase it was being blocked. I have changed it so that it only goes to one user and the out put format, still no joy.
Employee portal URL changes?
in Employee Portal
Posted
I think I may have confused thinks. I'm unable to get to the emploee portal where I see services as if I was a basic user of the system not a user. I dont know if its a URL issue. I can't seem to find where I find all our URL's for customer and employee portal in the Hornbill application settings.