chriscorcoran
-
Posts
466 -
Joined
-
Last visited
-
Days Won
2
Content Type
Profiles
Forums
Enhancement Requests
Posts posted by chriscorcoran
-
-
-
@Steve Giller
I have updated the node, but still not showing as a FTF.
-
I'm trying to implement the first time fix into our business workflow. Even though I met all the requirments its not clear where it shows the first time fix on the resolved call.
https://wiki.hornbill.com/index.php?title=First_Time_Fix#BPM_Workflow
-
Thanks @Steve Giller i thought it was but I dont get the desktop notification. Do you need to enable anything else in the browser to get desktop notiifcations?
-
Is there a way to get a noticiation when an email hits the Hornbill inbox?
-
I will try that @James Ainsworth
-
I have seen this on the forums before but I can't find it.
I have created a new service portfolio and need to add all our internal users to it. I have the HB script to import users from Active Directory into HB but can't find a script to import them into a service
-
output (2)ADO.NET: R script error. Error in curl::curl_fetch_memory(url, handle = handle) : URL using bad/illegal format or missing URL Calls: GET ... request_fetch -> request_fetch.write_memory -> <Anonymous> Execution haltedworks fine on 4.2.1 on an older version of PowerBi Desktop (2022)
-
Running R 4.3.1 setting a report connection up on a new machine and getting the following, Running on the old machine 4.2.1 seems OK, thats the only difference I can see, any ideas why I might be seeing the following error?
DataSource.Error: ADO.NET: R script error.
Error:
Execution haltedDetails:
DataSourceKind=R
DataSourcePath=R
Message=R script error.
Error:
Execution halted -
Managed to resolve by removing them in service catalogue and readding
-
Resolved categories not showing in some services
-
We can't see any resolution categories when trying to resolve calls. All looks ok.
-
@Keith Stevenson checked with users now and they are saying its better now.
-
Hi @Keith Stevenson I was getting reports on from users loading the request list taking like 30 seconds after constant refreshing its eventually loading
-
Anyone else have performance issues this morning, noticed its been very slow.
-
is it possible to have more than one Rule Expression, so I want to take inbound emails from a specific domain with a specific subject, ideally contains specific words in a subject would be better.
so the Rule Expression would be something like fromAddress = 'ABC@domain.com' subjectContains ='orangesandlemons' does that work?
-
same for our users
-
All sorted, I think I was calling too many rows and hit the limit. I changed my date from 2019 to 2020 and all working
-
downloaded report in hornbill is also blank
-
I get the following in the powerbi navigator
-
I have just noticed our power bi dashboards are no longer populating, they run an r script which looks to be ok, I have created a new APi key just in case it was that. Just wondered if anything has changed recently I may have missed on here?
The report runs fine in Hornbill
-
Unable to access Hornbill instance, was slow this morning now not working at all.
Error
Could not connect to server (Error code: 0)
-
Thanks @Steve Giller yeah missed it, but good to see the new portal. I take it the customer portal (external) remains the same?
-
Thanks @Steve Giller I dont have that company home on my view, but I have found what I need, which is different from what we use to have. I guess it must have changed on the roadmap at somepoint and missed it. The one that works and ended up at https://live.hornbill.com/delta/internal/home/ it use to be https://service.hornbill.com/delta/
First Time Fix
in Service Manager
Posted
@Steve Giller sorry not sure I follow now?