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Enhancement Requests
Posts posted by chriscorcoran
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I have created a new service level, linked it to the service portfolio, eveything looks fine, but when I pick the priority, it doesnt pick up the service level, what would I be missing?
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@Steve Giller good point. I have removed it for the business process concerned. Thanks
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@Steven Boardman ignore, one of my form ID's was wrong. sorted for sure now
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@Steven Boardman
I thought this was working but when I choose the option creating the request it drops the results in to the questions section of the call rather than the custom field in the details
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@Steven Boardman good catch, sorted, thanks!
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Thanks @Steven Boardman
so just doing a quick test, my h_custom_q field has the following options
In the intelligent capture custom form I have the following selected
When running it the option it gives me are different?
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I have a custom field used in request\incident details section called 'origin' it’s a drop-down selection. Is it possible to add this to the intelligent business capture process when raising a request?
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I had this working once @Steve Giller but only showing blanks again. Any other thoughts. HB report still shows correct data.
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@Steve Giller thanks. I have run the report in hornbill and exported. I can see data in the custom q feild which is correct, so its populating. When selecting it in PowerBi I just get blanks.
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@Steve Giller All of my new fields work and pull thourgh to Power bi, the drop down list field I created only shows null in my report not the populated source filed from the list, any ideas?
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Its back
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Unable to access the page
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How do I add a dropdown field in teh call details design section. I can create one but not sure on the option to populate choices.
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Sorted, it started to show once it was applied. Thanks
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I'm just seeing Null in the report column in the csv from HB I do see Yes and No
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@Victor I have included FTF in my BI dashboard but its not pulling any data back. If I run the report direct from HB I see Yes or No in the FTF Column. Any ideas?
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I think the team were looking for something to come through like a monitoring alert, so disk nearly full on a server, so resolved before it becomes an incident.
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Is it possible to create a new raise type in the drop down? For example we want to create one for raise new alert
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thanks @Victor
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I have setup First Time Fix in Hornbill, and I report service desk stats through a PowerBi Dashboard, is there a field for FTF and pull into my power bi dashboard?
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Service Level not being picked
in Service Manager
Posted
Ignore me, i was missing a manage rule! doh. Not created an SLA in a few years, my excuse anyway