[PowerBi R script issues since latest update]

Same for me runs blank

[Hornbill Down]

same

[PowerBi R script issues since latest update]

4 minutes ago, J_Tamburrini said:

We are also having the same issue. I have raised with support to look into and will post any info they can provide : )

nice one @J_Tamburrini

ps nice motor

 

[PowerBi R script issues since latest update]

The Power BI report have been running for the last 6 months has stopped running correctly. I have updated the script from github two days ago. I dont see any errors when it runs in powerbi but it comes up with empty table. When I check the report its 7mb and not empty.

https://github.com/hornbill/rPowerBIHornbillDataSources/blob/master/PowerBIDataSource_Report.R

any ideas?

[Hornbill dead?]

thanks @Keith Stevenson

[Hornbill dead?]

All good now, thanks team 

 

[Hornbill dead?]

Unable to query requests - /apps/com.hornbill.servicemanager/entities/Requests/fc_ops/smGetRequests.js(428): error X1001: Uncaught EspMethodCall::invoke: Operation[data::queryExec] Error in stored query, see log for more detail

 

[Hornbill dead?]

Hvaing issues connecting this morning anyone else having problems?

[Issues Gateway 500]

Seem ok now, thanks!

[Issues Gateway 500]

update - gone again

[Issues Gateway 500]

update - seems to be better

[Issues Gateway 500]

Hi

 

I'm seeing issues this morning, was OK first thing but getting gateway issues and failed to load request list error code -1

[Gateway issues?]

A few of our users are getting 502 errors bad gateway and certificate issues, any known issues?

[Creating Customer Surveys using survey monkey and Hornbill]

thanks @Steve G I was over complicating it my head  all sorted

[Config Manager - Adding Fields]

Would it be possible to add the following as fields in the Asset Management section?

 

Asset Type	Properties Section	Suggested Additional Field
All	General Asset Information	Purpose or Use
Computer System	Hardware Information	PSU1 Serial
Computer System	Hardware Information	PSU2 Serial
Network Device	Hardware Information	Firmware
Software	Software Information	Release Date

[Creating Customer Surveys using survey monkey and Hornbill]

thanks @Steve G just testing and when add the variable shown below my weblink collector URL is https://www.surveymonkey.co.uk/r/test?H_pk_reference=[H_pk_reference_value] which doesnt seem right. It takes me to the survey but doesnt add the hornbill request ID to the export results file. Any ideas?

 

 

 

 

[Creating Customer Surveys using survey monkey and Hornbill]

 

We have thousands of customers which dont have the portal or use it so we dont get many people using the inbuilt hornbill feedback system. Is there a way to link survey monkey or another 3rd party survey system so that when we send out the resolve email the link includes the call ref? If not I guess I could use one of the fields as the ref number.

 

[Font colour of On-Hold requests]

would be a really useful change.

[On Hold Calls in view - Faint]

Thanks @David Hall, it is somthing that would be very useful if the chnage could be pushed, it's one our our top complaints

 

 

[On Hold Calls in view - Faint]

Hi,

 

After updating our environment last night to the latest version some users have reported that calls that are on hold are very faint and very hard to read. Is this a known issue?

Thanks

[Approval to send email]

thanks @Steven Boardman I agree it could be our best option. 

[Approval to send email]

I have been asked if its possible to add an approval step into a service before an email is sent from the call. So the idea is with one service we would like an approval email to be senmt to a manager of th service before it leaves to the customer for checking. Does anyone have any thoughts?  

[Inbound email - Not pulling in body of email]

@Victor thanks that explains it. 

[Inbound email - Not pulling in body of email]

I have had an inbound email but for some reason its only pulled in the footer of the email in to the details section. Any ideas why? It looks like most inbound emails we get.

[Report which includes all the audit trail actions]

@Steven Boardman Thanks Steven, apologies for the delay I have been away. I will look into it.