chriscorcoran
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Posts
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Profiles
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Enhancement Requests
Posts posted by chriscorcoran
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@DanielRi that may resolve it, thanks!
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@James Ainsworth its more to display exactly what the resolution a resolve times are at any given moment. So I'm lookin to grab those dates and times as shown above.
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It maybe target ongoing? although not sure which table I should look in?
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I'm trying to capture response and resolution times as a field in a report I have, I don't know what field it is that I can take the data from, any ideas?
thanks
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@Steven Boardman @Paul Alexander thanks for the suggetstions, I will have a play.
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my change management process includes a task for impact assesment, so, low, medium or high can be selected. When I look at my change requests view I dont have anyway of seeing which changes are low, medium or high. Is it possible to show a task outcome on that list?
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Thanks @James Ainsworth i have it, it was an issue with my browser at the time. thanks again
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22 hours ago, James Ainsworth said:
h_itsm_requests table
@James Ainsworth i cant see it in my list?
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I'm trying to get a report on the last update made to the call, whatever it is, does anyone know which table it is that has the last updated date?
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Ignore, I had an old board that the service was trying to assign the call to, removing this from the process cleared the error
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Its been a long time, but I have setup a new service and when logging incidents against the service I get the following error, any ideas?
Xmlmc method invocation failed for BPM invocation node 's1/flowcode-bae57cab-5549-6678-a639-4445e1611eda':
0200apps addCard FlowCode Exception (com.hornbill.boardmanager/entities/Card/fc_bpm/addCard): Input parameter validation error: The element <key> was expected at location '' -
can someone remind me how to set the notifcation when a call comes off hold. I switched it off a couple of years ago and cant find it in settings.
thanks
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@Josh Bridgens, are you seeing this issue today? I'm getting it this error in PowerBi this morning, and I can see the report failing in Hornbill.
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I'm looking at setting up a new mailbox, I noticed we already have a second one called helpdesk which looks like it was setup back in 2016 when we implmented Hornbill. I don't think it is in use anywhere, is it ok just to delete and create my new one, is there a way to check its not being used in the live system?
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thanks @Steve Giller logged
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A few of our users have lost access to the internal portal. If I search in the service portfolio they are not showing and if I try and add them I get the following error
/apps/com.hornbill.core/flowcode/fc_modules/xmlmc.js(189): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityAddRecord] A database or query error occurred while inserting the primary record data into the database. (table=h_itsm_servicesubscriptions, pk=)
Any ideas?
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I had forgot to add the SLA to a calendar under the SLA 'manage rules' section...doh!
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thanks @Adrian Simpkins yeap, the service was getting its SLA's from another level agreement, I have just moved it to a new one.
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I have setup a service level agreement, creaed all my new priorties, set the service to use the new agreement and added all the rules etc. When I log a call against the service it logs with the correct prirotiy but it doesnt pull theservice level agreement in so I dont see the reponse and resolution times in the ticket, any idea what I'm doing wrong. Its been a while since I adjusted these. We are using the new SLA system and other services are fine.
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@Martyn Houghton if I click upload files and add one its sends but wont let me send if I choose associated file.
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Was this fixed? still an issue for us.
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Also and issue for us
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All good for me, thanks!
Service Manager Report - Scheduling
in Service Manager
Posted
When I setup the schedule to receive daily emails for a report it never seems to send anything, the logs appear to show as successful, do you need to do any specific to get it working?