-
Posts
466 -
Joined
-
Last visited
-
Days Won
2
Content Type
Profiles
Forums
Enhancement Requests
Everything posted by chriscorcoran
-
Does anyone experience issues with search\lookup sometimes when we type a contact in or an organisation it wont start listing things until the whole organisation is typed or contact. This does not happen all the time but is fairly frequent. Most of our analysts use Google chrome but we see similar in IE11. It might be useful to have a 'list all' button\feature next to the search you're doing so at list you can choose? Can be frustrating for analysts when logging calls and you have a new contact on the phone.
-
Hi Is it possible to have more than one email per contact? we have a customer that logs calls and he would like the rest of his team to be notified once a call is logged by email. Thanks Chris
-
Hi We sometimes receive emails from customer that don't contain any text in the body of an email, because of this it means you cant raise a requests from the inbox we have to forward the email with some text in the body of the email and log it that way, is this a bug or intentional? Thanks Chris
-
Hi It would be useful if you could hover over attachments to see a preview as we get loads most of which are peoples email signatures. Our support teams would delete them if it was easier to see what they were instead of going through each one, maybe something in a future release?
-
Hi I thought the behaviour of inbound emails to a call that contain attachments where added to the attachments section, is this not the case? As its not always easy to see if the inbound email has an attachment in it unless the customer says see attached. Thanks Chris
-
I have a customer [information removed] in the contacts database, when I search for Paul it doesn't list either of them any reason why? Had this a few times before with other people. Its not until I type Paul A that it comes up see attached. Thanks Chris EDIT: post was edited and confidential information removed
-
How to identify which user made a timeline post or comment
chriscorcoran replied to chriscorcoran's topic in Collaboration
Sorry I keep missing the obvious stuff! Its because I haven't added pictures yet Thanks -
how-to Viewing the original source email from a timeline post
chriscorcoran replied to chriscorcoran's topic in Service Manager
Thanks, didn't spot the option. Many thanks -
Clean out sent items from mailboxes
chriscorcoran replied to chriscorcoran's topic in System Administration
Hi Trevor Yes please -
Hi We are going live today is there away to quickly clear down the sent items folder in the mailbox? Thanks Chris
-
Hi Does anyone know how I can empty the sent items. We go live tomorrow and have loads of test messages in the sent items I would like to clear. Thanks Chris
-
Hi Does Hornbill have the ability to fire off surveys to customers to find out how there experience was of the support calls. In our old service-desk system customers would receive a satisfaction survey normally after ever 10 calls that were closed. Thanks Chris
-
Thanks for the response, can you add assign to team in a progressive capture? Regards Chris
-
Hi I want to be able to add all my internal (co-workers) to a service but I don't get the option to add internal to the subscribers list which means I need to add 200 staff to three services. Any ideas? Thanks Chris subscribers.pdf
-
Hi When calls are logged via the portal they go to a view no team assigned, is it possible to have an alert to first line staff that a new call is logged via the portal? Thanks Chris
-
Moving calls between boards
chriscorcoran replied to chriscorcoran's topic in Business Process Automation
Thanks James I have managed to automate a number of the boards now, my only issue is when I assign the call from the servicedesk to 2nd line (no owner) I want it to move to the teams board with a list called new calls no owner but I cant seem to find where in the business process I can add the node so that the call appears in the correct place on the board. See Business Process attached, any ideas? Regards Chris Boards.pdf -
Hi I have two boards, one is first line team (ServiceDesk) and new calls raised show in this board OK and in the correct board list. When I assign the call to a new team secondline I want the call to appear on the teams own board. Is it possible to move between boards? If so do you have to remove requests from one board before adding to another board? Regards Chris