Adam Toms Posted December 9, 2021 Share Posted December 9, 2021 Plus 1 this now an issue for us. Link to comment Share on other sites More sharing options...
Dan Munns Posted December 9, 2021 Share Posted December 9, 2021 Still an issue for us as well. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted December 9, 2021 Share Posted December 9, 2021 All, Could you please follow the instructions and confirm whether you are still able to recreate the issue? In the Chrome browser: Press F12 Right-click on the reload icon next to the browser URL Select the "Empty cache and hard reload" option Link to comment Share on other sites More sharing options...
Guest Ehsan Posted December 9, 2021 Share Posted December 9, 2021 FYI @Dan Munns, @Adam Toms @Smurfy, @John C, @Sam P, @Adrian Simpkins, @Alberto M Link to comment Share on other sites More sharing options...
Adam Toms Posted December 9, 2021 Share Posted December 9, 2021 I have this issue in private browser and trying a different browser @Ehsan. I can confirm for us at least owners appear to be assigned when no owner has been selected. I have raised a support ticket for this issue. We didn't appear to be impacted at the same time as other but we are getting a flurry of reports since 12:45pm Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted December 9, 2021 Share Posted December 9, 2021 Hi Ehsan Our standard browser is IE or Edge, so any checks in Chrome for us would be moot (plus I dont have Chrome installed and it is blocked by our Cyber Security team) thanks Link to comment Share on other sites More sharing options...
Guest Ehsan Posted December 9, 2021 Share Posted December 9, 2021 @Adam Toms, Could you please private message me with a Support Passcode and an example I can take a look at? Link to comment Share on other sites More sharing options...
Dan Munns Posted December 9, 2021 Share Posted December 9, 2021 Hi @Ehsan didnt work I am afraid. And that is logging in with Chrome (which I have never done on this machine before, my default browser is Vivaldi) and following the F12 > Empty cache and hard reload Link to comment Share on other sites More sharing options...
Guest Ehsan Posted December 9, 2021 Share Posted December 9, 2021 @Adrian Simpkins, Could you please try this? Link to comment Share on other sites More sharing options...
AlexOnTheHill Posted December 9, 2021 Share Posted December 9, 2021 1 hour ago, AlexOnTheHill said: After assigning to a different team I was then able to assign to myself/colleagues/another team. Colleagues are now reporting things appear to be ok. Sadly after further testing more people are saying they cannot assign calls. I have confirmed they have done a force refresh. I have asked that they try to assign elsewhere then assign back to themselves but have not had any success. I think the issue is ongoing. Link to comment Share on other sites More sharing options...
Adam Toms Posted December 9, 2021 Share Posted December 9, 2021 Hi @Ehsan, I can confirm I've tried both I.E and Edge Chromium, same issues occur. I can also confirm we're getting these reports across multiple machines from our Service Desk. So if it was a cache related issue I would of thought this would machine specific. I'm being pinged constantly by our support teams here but this is the latest information that I have at the moment. I'll Private message you a support code an a reference as an example Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted December 9, 2021 Share Posted December 9, 2021 Hi Ehsan, I have tried the above on my browser but still seeing the same issue - thanks Link to comment Share on other sites More sharing options...
JoanneG Posted December 9, 2021 Share Posted December 9, 2021 Thank you our issue has been resolved.. Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted December 9, 2021 Share Posted December 9, 2021 Just noticed when looking at a request where it has indicates it has been assigned to me, the team it indicates I am not a member of so would not expect it to show that I am. The screen shot below shows our Lorenzo BAU Team and I am inserted as the owner / member of team. However when you look at the timeline and HUD it seems to indicate it is still awaiting assignment / awaiting owner Thanks Link to comment Share on other sites More sharing options...
Adam Toms Posted December 9, 2021 Share Posted December 9, 2021 I don't know if this is a help but all of the impacted tickets for us at least and would seem to be the case for @Adrian Simpkins this is occurring on tickets created today. I'm not seeing the issue on tickets created before today. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted December 9, 2021 Share Posted December 9, 2021 Thanks Adam, just checked an older request still in New Status awaiting assignment and I see the same issue - again I am not a member of the 2nd line team, and the HUD / Timeline seem to indicate it is still unassigned Thanks Link to comment Share on other sites More sharing options...
Salman Posted December 9, 2021 Share Posted December 9, 2021 Seems to be fixed for us Link to comment Share on other sites More sharing options...
Guest Ehsan Posted December 9, 2021 Share Posted December 9, 2021 @Adrian Simpkins, Please try again, the issue should be rectified now. Link to comment Share on other sites More sharing options...
Adam Toms Posted December 9, 2021 Share Posted December 9, 2021 Thanks @Ehsan Things seem to be much better for us. I do note that people will need to assign owners again for tickets that were impacted by this issue. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted December 9, 2021 Share Posted December 9, 2021 Hi Ehsan Just to confirm all appears aok now and working as expected - thank you Link to comment Share on other sites More sharing options...
Sam P Posted December 9, 2021 Share Posted December 9, 2021 Still an issue here even after hard reload. I'm not in the Team that ticket is assigned to, and I cannot reassign it to myself as Assign is greyed out Link to comment Share on other sites More sharing options...
Smurfy Posted December 9, 2021 Share Posted December 9, 2021 This is still an issue for us Link to comment Share on other sites More sharing options...
Guest Ehsan Posted December 9, 2021 Share Posted December 9, 2021 @Sam P, @Smurfy, Could you please try again? Link to comment Share on other sites More sharing options...
Smurfy Posted December 9, 2021 Share Posted December 9, 2021 That's done it - fixed. Thanks @Ehsan Link to comment Share on other sites More sharing options...
Sam P Posted December 9, 2021 Share Posted December 9, 2021 @Ehsan seems much better, thanks Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now