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Salman

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  1. *** FIXED *** Morning Keith, Thank you for your response. Had a further look this morning and it was the proxy settings that was blocking our connections. I noticed in the change log regarding the change in version 3.9.5:- Rebuilt using latest version of goApiLib, to fix possible issue with connections via a proxy Previously we used to point to the http proxy but needed amending to point to the https proxy. Once I did that and used the LDAP Import tool, the imports ran fine. Thanks again for your advise. Kind regards, Salman
  2. Thanks Keith. I could not see anything within Windows Firewall to be blocking. I've also checked with our network team and all the below URLs are whitelisted: https://files.hornbill.com/instances/INSTANCENAME/zoneinfo https://files.hornbill.co/instances/INSTANCENAME/zoneinfo https://eurapi.hornbill.com/INSTANCENAME/xmlmc/ https://api.github.com/repos/hornbill/goLDAPUserImport/tags When I rename v3.9.0 to ldap_user_import.exe and run, it imports fine but when I rename v3.12.0 to ldap_user_import.exe, I get the connection error. Do you know what's changed in v3.12 which will help me look into this further? Many thanks, Salman
  3. Updating the LDAP Import Tool to v3.12.0, I'm getting the below error when running it (I've just marked out the InstanceID and APIKey): 2022/02/22 13:46:45 [MESSAGE] ---- LDAP Import Utility v3.12.0 ---- 2022/02/22 13:46:45 [MESSAGE] Flag - config ldap-import 2022/02/22 13:46:45 [MESSAGE] Flag - logprefix 2022/02/22 13:46:45 [MESSAGE] Flag - dryrun false 2022/02/22 13:46:45 [MESSAGE] Flag - instanceid **************** 2022/02/22 13:46:45 [MESSAGE] Flag - apikey **************** 2022/02/22 13:46:45 [MESSAGE] Flag - apitimeout 60 2022/02/22 13:46:45 [MESSAGE] Flag - workers 1 2022/02/22 13:46:45 [MESSAGE] Flag - forcerun false 2022/02/22 13:47:06 [ERROR] Unable to check utility version against Github repository: Get "https://api.github.com/repos/hornbill/goLDAPUserImport/tags": dial tcp 140.82.121.6:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. 2022/02/22 13:47:06 [MESSAGE] Loading Configuration Data: ldap-import 2022/02/22 13:47:27 Error Loading Zone Info File: Get "https://files.hornbill.com/instances/miltonkeynescouncil/zoneinfo": dial tcp 78.129.173.124:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. 2022/02/22 13:47:48 Error Loading Zone Info File: Get "https://files.hornbill.co/instances/miltonkeynescouncil/zoneinfo": dial tcp 83.126.54.45:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. 2022/02/22 13:47:48 [ERROR] 107: Unable to read your instance information from Hornbill. Check your connectivity to Hornbill and/or command line proxy access: Get "https://files.hornbill.co/instances/miltonkeynescouncil/zoneinfo": dial tcp 83.126.54.45:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. --------------- Replacing back to our previous version 3.9.0 runs the import successfully. Am I missing something? Thanks, Salman
  4. Hi@Martyn Houghton Thank you for your response. Seems like I have to then set a higher expiry value like you did. Thanks, Salman
  5. Hello, I'm trying to implement the Star Rating facility for Customer Feedback with no expiry. https://wiki.hornbill.com/index.php?title=Customer_Feedback I have turned ON Enable Star Rating and set Feedback Expiry to 0. Customers are not requested with feedback upon call closure. However, when I set Feedback Expiry to 1 or above, customers get the feedback request. Has anyone seen this or know how to implement Star Rating with no expiry days? Thanks, Salman
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