urgent Service Manager not working

[Jeremy]

We are not able to log into Service Manager this morning please can someone look into this for us as a matter of urgency this is via the analyst portal.

If we log into self service then we can get in to the system is there something we need to update since the move to the UI last night?

[Frank Reay]

I think ours was down but now back

[Jeremy]

so we try to log in to SSO it takes us to the login page and when entering details it goes back to log in with SSO (landing page) then when you try again it displays this:

 

[Jeremy]

some others are getting this message

[Frank Reay]

Was same for us but now OK

[Keith Stevenson]

@JeremyCan you try this outside of your network 

Kind Regards

 

[Adrian Simpkins]

I had some problems logging on and one other full User, but after a brief blip we were able to logon as normal - same issue as yours Jeremy but it seems to have resolved itself now after a couple of browser restarts - thanks

[Victor]

@Jeremy @Frank Reay @Adrian Simpkins

We don't use Apache Tomcat anywhere in our infrastructure. If you get an error message stating Tomcat then it must could be something from your network/infrastructure.

[Jeremy]

@Keith Stevenson have tried both the same

[Adrian Simpkins]

Hi Victor,

No Tomcat messages on my side - it was literally myself and one other User and we got stuck on the SSO logon page - clicking logon just looped back around. Restarted the browser a couple of times, and all good now here thanks. I was just highlighting I had what looks like the same issue but now all working

Many thanks!

[Jeremy]

@Victor thank you, but we are getting both errors we seem to have sorted the apache errors which were us but still getting a variety of errors like the first one posted here and...

[Jeremy]

the last image (above) allows us to login now, but then errors. Is there somewhere a default page is linked after logon to direct users?

[Victor]

@Jeremy

We are looking internally (with urgency). Will come back with more info/solution (if any) as soon as possible. 

[PeterL]

Having SSO issue for our instance aswell. Trying incognito works by bypassing the SSO and logging in with username/password

[Guest Paul Alexander]

We've got a few people who can't login too - it just loops back to the SSO login page.

Others in the same office have managed to log in though, and I've managed (in a different office) to log in successfully. I've asked them to clear their cache etc and will update as to whether that's worked or not when I know...

UPDATE AFTER CLEARING THE CACHE

All people who reported not being able to get access HAVE now successfully managed to log in. So just a glitch in the matrix somewhere for us....

[Keith Stevenson]

@JeremyCan you refresh and try again and let us know. 

Kind Regards

 

[Jeremy]

@Keith Stevenson still the same I'm afraid

[Keith Stevenson]

@JeremyCan you confirm you get same error on beta.hornbill.com and admin.hornbill.com for your instance

Kind Regards

[Victor]

@Jeremy also, when you say same, is that the SSO login or the issues after you login or both?

[Keith Stevenson]

@PeterL Are you able to login now.  (And if not same questions as above, does beta instead of live work and does error still exists after clearing browser cache) 

Kind Regards

 

[PeterL]

Fine for us now after clearing cache and restarting browser. 

[Victor]

The issue has now been resolved.

[Dan Munns]

*Edit* wrong post 

[Tina.Lapere]

Hi,  We are getting uses who are being asked to sign in - this has only happened today.

Is this linked at all?

Thanks

Tina