Steve G

Hi @chriscorcoran, Strange that it posts to Teams yet you get that error back, it doesn't appear to be the response params, it looks like you're not getting a HTTP response status back from Teams. Leave it with me and I'll take a look today. Thanks, Steve

What's New Cloud Automation Integration Date Utility - Calculate and return the number of days, hours, minutes and seconds between two given date/time stamps.

We've just released a new package to the ITOM Package Library: Nagios XI The package contains the following operations that can be performed against your Nagios XI environment: Acknowledgements Acknowledge Host Problem Acknowledge Service Problem Remove Host Acknowledgement Remove Service Acknowledgement Checks Disable Host Checks Disable Host Service Checks Disable Service Checks Enable Host Chesks Enable Host Service Checks Enable Service Checks Process Service Check Results Comments Add Host Comment Add Service Comment Notifications Disable Notifications Disable Host Notifications Disable Host Service Notifications Disable Service Notifications Enable Notifications Enable Host Notifications Enable Host Service Notifications Enable Service Notifications Schedules Schedule and Propagate Host Downtime Schedule and Propagate Triggered Host Downtime Schedule Forced Host Check Schedule Forced Host Service Checks Schedule Forced Service Check Schedule HostGroup Hosts Downtime Schedule HostGroup Services Downtime Schedule Host Check Schedule Host Downtime Schedule Host Services Checks Schedule Host Services Downtime Schedule ServiceGroup Hosts Downtime Schedule ServiceGroup Services Downtime Schedule Service Check Schedule Service Downtime Status Get Host Status Get Service Status The package is available to install from the Package Library now! If you have any questions, or suggestions of additional operations for this package, then please let us know here! Thanks, Steve

What's New ITOM Content Pack - Nagios XI package. Operations to manage your Nagios XI environment.

Hi @Steven Cotterell, We have 3 integration operations in iBridge for BMC RemedyForce: Create Incident; Create Service Request; Update Request. For integrating back into Hornbill from RemedyForce, you will probably need to use Apex to write integration code (pretty much Java), and have triggers execute your code. It's doesn't look particularly straightforward though, so it would be interesting to see if anyone else in the community has already written any Apex code to speak to Hornbill Cheers, Steve

What's New Cloud Automation Integration for Atlassian OpsGenie. Check who is on call and sent Alerts with OpsGenie. See the Hornbill Wiki for more information.

What's New * Cloud Automation Integration for TextAnywhere. Send SMS messages using the TextAnywhere SMS Gateway. See the Hornbill Wiki for more information.

Hi @chriscorcoran, Sure, you just need a Get Request Information node prior to the Cloud Automation node, so that you can use information returned by that in your calls to Teams, as so: Cheers, Steve

Hi @bernie, The available values are defined in the following setting in the Configuration Manager section of the admin tool: app.cm.explorer.items.dependencies More details can be found on the wiki, here: https://wiki.hornbill.com/index.php/Configuration_Manager_Administration Thanks, Steve

Hi @chriscorcoran, I've just given the integration a whirl, and it's worked as expected for me. I have been able to replicate your issue though - it looks like the Channel ID is incorrect. Looking at your node config in that screenshot, the Channel ID doesn't appear to be in the correct format... If you replace what you have there with the threadId URL Param when you're looking at channel you want to post to (including the @thread.skype postfix), then it should work: Cheers, Steve

Hi @AndyGilly, We've just released v1.1.0 of the Asset Relationship Import Tool, which contains your requested feature. It's available for download from Github and documented on the Hornbill Wiki. Let me know how you get on with this Cheers, Steve

@Adrian Simpkins As well as @Victors suggestions, this comment has a good example of how to raise an Incident via the APIs from a third party platform:

@Giuseppe Iannacone No worries. Re: protocols, we're working on getting WinRM in that list too, will let you know once that becomes available. Cheers, Steve

Hi @Giuseppe Iannacone, Both the Credentials selection fields on that form are filtered by type Username & Password. So if you create a new KeySafe Key of that type, instead of type LDAP Authentication then they will be listed in those fields. I've reported back to the relevant development team to have LDAP KeySafe type keys listed here too, so keep an eye out for a future release with this in place! Cheers, Steve

Hi @Michael Sharp & @samwoo, We've performed a number of tests using the LDAP Import Tool and Asset Discovery in Hornbill ITOM, against a domain with all of the advisory actions applied, and all tests have passed successfully without the need for changes to any of the tools. If anyone applies the changes and finds any edge-case issues, then please let us know here and we'll investigate further, but for the time being I'm happy that we're good to go Thanks, Steve

We've just released a new package to the ITOM Package Library: Dynatrace The package contains the following operations that can be performed against Problems in your Dynatrace deployment: Comment On Close The package is available to install from the Package Library now! If you have any questions, or suggestions of additional operations for this package, then please let us know here! Thanks, Steve

What's New ITOM Content Pack - Dynatrace package. Operations to Comment on and Close Dynatrace Problems.

Hi @Martyn Houghton, When logging requests, the h_org_id and h_container_id columns are populated when the customer of the request is a Contact. h_company_id and h_company_name are populated when the customer of the request is a Basic or Collaboration User. So I wouldn't expect h_org_id to be populated when h_company_name is... See below, "Anna Bishop" is a contact and "Anna Bishop Bishop" (imaginative naming of users in my dev box, I know ) is a basic user... There may be an issue with the mapping in your import config, could you review that and let me know how that looks please? Cheers, Steve

What's New Cloud Automation Integrations for Dynatrace SaaS. Comment on and/or Close your Dynatrace Problems. See the Hornbill Wiki for more information.

Hi @Jeremy, As firstName is not a mandatory input parameter of the userCreate API, the LDAP user import tool does allow for users to be imported without a first name... So for this import config: Fed this user: Has successfully created this user in my instance: The First Name field is actually mandatory in the User Details form in the admin tool, which I'll report back on, but for purely importing users with no first name the import tools work fine. Was there another issue you've spotted with single-named users? Thanks, Steve

Hi @AndyGilly, Yeah sure, I'll add it to the list and will let you know once we've had a proper look. Cheers, Steve

Hi @AndyGilly @Stephen.whittle @Adrian Simpkins, I suppose it depends how you wanted to go about this really, either: Pulling relationships to delete from a data source (so query an external table containing all the relationships that should be removed - definitely the safest, but most restrictive method); Fully automating relationship management (deleting relationship records that don't appear in your data source). Technically point 2 would be doable, the tool could just cache all the Hornbill asset relationship records, and all the relationshop data source records, then delete the Hornbill records that don't have a match in the source data (on assets and dependency type). I do have some concerns over providing this though, as it could be quite destructive if ran against a Hornbill instance that has assets and relationships imported from multiple sources, or created manually. I could provide some additional filtering on assets (for parent/child asset type/class, or other fields that may be populated with an identifier), but there would still be a risk of active relationship records being removed... Did you have some thoughts on how you would want to go about identifying records for deletion? Cheers, Steve

Hi @Michael Sharp, Thanks for the heads-up. We are already aware of the ADV190023 advisory, and are investigating what needs to be done from our end. We'll let you know here once those investigations are complete. Cheers, Steve

All, We've just added a number of new operations to the VMware vSphere package to help manage your Virtual Machines: Amend vCPU Count Amend RAM Total Add vDisk Add Network Adapter Move VM The new version of the package is available to install from the package library now! Steve

Hi @Martyn Houghton, This is now done, let me know how you get on with this: Cheers, Steve