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Showing results for tags 'container id'.
When importing requests into Service Manager using the Request Import Tool, the requests are being matched to the correct organisation, with h_container_id and h_company_name being populated, but the h_org_id field is not populated with the link organisation id. The the application uses the container id for the link, we also use the organisation id as a field in some of our widgets to show top 5 logging organisations etc. Cheers Martyn
Following on from the post at the bottom of this one, can you confirm it it is the the true Organisation ID or the Container ID linked to the Organisation ID that need to be passed in to the SQL Contact Importer? Cheers Martyn