Jump to content

TrevorKillick

Administrators
 View Profile  See their activity

  • Posts

    780

  • Joined

  • Last visited

  • Days Won

    33

 Content Type 

Posts posted by TrevorKillick

    More Custom Fields

    in Service Manager

    Posted

    @Dan Munns

    Awesome glad you got a solution, we are still discussing the issue of the number of custom fields and the ability to map Progressive Capture Questions / Answers in an email template internally we still want to find a better solution for this problem that doesn't involve messing around with HTML Templates like this.

    Kind Regards

    Trevor Killick



     

    More Custom Fields

    in Service Manager

    Posted

    @Dan Munns

    Exactly, if you replace the variables in the email template with the &[] variables for the questions in BPM with the email template editor in source mode so you see lots of <> then you can copy the the whole block that makes up the list of questions and answers into the request update node in BPM and map one single variable in the email template where that block of code was, using {{.h_firstname|html}} format. 

    Kind Regards

    Trevor Killick

    More Custom Fields

    in Service Manager

    Posted

    @Dan Munns

    h_custom_p ,h_custom_q,h_custom_r,h_custom_s and h_custom_t are longtext fields which can store 4GB of text so more than enough even in UTF-8 encoding for the 56k of characters you have. 

    Have you got an example of the email template? I can help provide an easy to copy example that might allow you to progress this. 

    Kind Regards

    Trevor Killick

    More Custom Fields

    in Service Manager

    Posted

    @Dan Munns Thinking out loud which is a little dangerous, could you use one of the long text fields and push the custom questions with the HTML markup for the email template into them? You can use the email template modifiers to allow HTML values inside the variables.

    Yeah the issue with mapping questions in the email template is the one to many relationship, we have a restriction in email template to not introduce anything as complicated as coding which would be required to iterate over an array of items and output them in the template which is why for now we only have 1 -1 relationships.  

    More Custom Fields

    in Service Manager

    Posted

    9 minutes ago, Dan Munns said:

     @Victor @TrevorKillick apologies for the repeated bumps but I am stuck with this and we need the process live ASAP.

    Thanks

    @Dan Munns

    I can go round and poke the relevant team but why do you need each of the questions mapped to a custom field? You can pull the question and answers back at any point using BPM so curious as to the use case for putting all of these data directly into custom fields?

    Just read that its to inject into an email template... I have bumped the Service Manager team to come and give a response to you regarding the number of custom fields available. 

    Kind Regards

    Trevor Killick

     

    Calling the API and hitting CORS

    in Integration Connectors, API & Webhooks

    Posted

    @Bob320

    This is not something that has come up yet but we do have the ability to allow different domains into the Options Accept Origin Header for each customer, currently, this is not something we have had to expose for any customer. I will raise this internally to get an answer for you.

    In the meantime, you can pretend to be any *.hornbill.com subdomain which will pass our CORS checks.  

    Just out of interest other than browsing tasks assigned to a generic user what other functionality are you trying to get from this application? 

    Kind Regards

    Trevor Killick

    Option to allow Regex matching in Data Import Configuration for "Organization"

    in Integration Connectors, API & Webhooks

    Posted

    5 minutes ago, samwoo said:

    thank @TrevorKillick - will you have the documentation handy by then or should it be relatively simple to pick up? (it sounds like it should be)

    Hrmmm Yeah documentation... ill add the example I used for testing but its pretty noddy a new tab in the import configuration called Pre Import actions and you can create actions for replacing and regex matching. 

    I will update the wiki page on Monday when the Admin Release goes out. 

    • Like 1

    Option to allow Regex matching in Data Import Configuration for "Organization"

    in Integration Connectors, API & Webhooks

    Posted

    @samwoo

    Sorry about that, been a crazy few weeks here. Its still at the top of the list, in fact, another customer asked for something more generic which is likely to replace this.

    What I am looking at providing is a list of custom fields that can either be from static data or LDAP Attributes which we can then run specific functions on for now it will be regex and they will be saved in a field available to be used in any of the configuration params, so where we currently have [ldapAttribute] we will have something like {customAttribute1}. 

    We then might add additional functionality and processing to these custom fields. It's not to much more work and hopefully fits your use case as well as a few other customers and is not too complicated for everyone to get on with.

    I will update you when I have some more movement on this, hopefully towards the end of this week.

    Kind Regards

    Trevor killick

    Form data not updating in BPM designer

    in Service Manager

    Posted

    1 minute ago, Victor said:

    @Paul Alexander if it was the BP, I think you were trying to set up the task details information with data from ProCp answers... the issue was/is when using"Inject" from the variable picker it did not work... this is being fixed (if not already). The issue is around focus and the way this is cached... anyway, until the fix is deployed in live instances, there is a workaround which requires the first action, the first click, to be in the field (e.g. task details) to set the focus, then to click on the variable picker icon... if you click on the variable picker icon fist without clicking in the field then the issue occurs...

    That fix I just published to Live? 

    • Like 1

    Integration: Microsoft Flow

    in Integration Connectors, API & Webhooks

    Posted

    @Keith

    So @Steve Goldthorpe has done some investigation into this, the ability to integrate into Microsoft Flow and trigger still has not changed the custom HTTP action is the only way at the moment. Also at this point in time, it's not possible for us to publish a connector to MS Flow for easy to use integrations back into hornbill due to some technical constraints on what a connector can do, it might be possible to integrate into hornbill using custom HTTP actions in MS Flow not sure this is something Steve can provide an example of or not. 

    Cleaner integration with MS Flow is still on the horizon but requires some pretty large changes our end so not something we are going to be able to solve in the short term.

    Kind Regards

    Trevor Killick

    New Email Template Search - a tad annoying

    in Service Manager

    Posted

    @SJEaton

    I have just released a new build of the Admin Tool which reverts the expected behavior of defaulting to Service Manager -> Requests if Service Manager application is installed, I have also added something to remember the search term, application, and the entity selected when you navigate into a template and back to the list.

    Apologies for any inconvenience caused and we will page closer attention to the user experience when making changes in the area in the future. 

    Kind Regards

    Trevor Killick

    In App Reporting

    in Service Manager

    Posted

    We could add a forum section that's only visible to logged in users only instead of being public, where you can share your reports / BPM or Progressive Captures if that would useful. The ability for the community to share this via something like the App Store has been a long-term goal of the platform its just a matter for prioritizing this.

    Kind Regards

    Trevor Killick

    Hornbill INSIGHTS 2018

    in General Non-Product Discussions

    Posted

    1 minute ago, samwoo said:

    Do we need to contact them in advance?

    Thanks,

    Samuel

    No, this is the information i was given to put on the Insights page.
     

    Quote

    To get the parking discount you simply need to validate your ticket at the Concierge desk after the event.


    Kind Regards

    Trevor Killick

×
×
  • Create New...