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TrevorKillick

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    ITOM Technical Preview

    in IT Operations Management

    Posted


    Registration

    The Technical Preview of Hornbill ITOM has now ended.

    Question and Answers

    1. With the Inventory Discovery is there a away to include this in the asset list in Service Manager and then to link to 'last logged in user' if this user is a customer in Service Manager?
      Not at the moment this integration is coming soon though.
       
    2. Will it be possible to add discovered items to an inventory group automatically based on OS or some other attribute?
      Not currently, we are reviewing the requirement internally. 
       
    3. What OS’s does it support under “Target OS”?
      Currently Windows 32bit / Windows 64bit / Windows Generic. Linux/Unix and Mac OS coming soon.
       
    4. Does it work with Linux OS's?
      As above, coming soon.
       
    5. Can the discovered equipment be automatically added to groups, rather than the manual clicking method, we have over 4000 machines and we don't want to be moving things manually 
      Being investigated internally at the moment, potentially adding dynamic lists.
       
    6. What does the underlying discovery please, is it agentless ?
      100% Agentless.
       
    7. Can these packages etc be run from a request in Service Manager via the BPM?
      Yes, shown towards the end of the Technical Demo.
       
    8. What device types can you discover? eg can it discover switches/routers & Linux/Unix?
      IP Port Scanning coming soon along with SNMP, currently only windows machines can be discovered. 
       
    9. Is there a vision to extend the capabilities of what is discovered on a machine, not just installed products? E.g. websites on a server, databases on a RDBMS server?
      Not currently, investigating internally for the long term roadmap of Hornbill ITOM. 

    10. Does the discovery add to the asset management module?
      Not currently, being working on as part of the Service Manager integration.
       
    11. Any plans to add the capability to use snmp for device discovery/querying?
      Yes.
       
    12. Will you offer any "pre-built" packages similar to what PDQ offer?
      Yes, please tell us what packages you want to see and we will look to add them.
       
    13. Is there support for redundancy/failover?
      For Site Integration Servers yes, multiple servers will serve the job queue if one is unavailable the others can pick up the jobs in the queue. A Job can be targeted to a single SIS Server or a Group of SIS Servers.

    Join our next Live Product Demo

    in Supplier Manager

    Posted

    Today we are pleased to announce the latest application to join the Hornbill App Store Hornbill Supplier Manager, free to use and ready to install from administration tool now, to find out more about the benefits of Supplier Manager and available functionality join our up and coming Live Product Demo.

    Join Hornbill's Solution Specialist for a webinar offering a live overview of the Hornbill Supplier Management Solution, a native cloud service, offering a simpler and more intuitive way for Supplier teams to adopt and deploy best practice, with a shorter time to value.

    During the live webinar, we will explore the following Supplier Management Features:
    • Manage Supplier Relationships
    • Manage Supplier Contracts
    • Supplier Performance
    • Review Suppliers
    • Audit tracking
    • Cross app integrations (Boards, Document Manager, Service Manager)

    Register Now

    Join our next Live Product Demo

    in Project Manager

    Posted

    Our development team has been hard at work since we first launched Project Manager in February 2018, 18 months on and lots of new features and areas of functionality have been added with lots more still to come. If you already have Project Manager or are looking to subscribe and would like to know more our next Live Product Demo is taking place where you can see the product and ask questions:

    Join Hornbill's Solution Specialist for a webinar offering a live overview of the Hornbill  Project Management Solution, a native cloud service, offering a simpler and more intuitive way for Project teams to adopt and deploy best practice, with a shorter time to value.

    During the live webinar, we will explore the following Project Management Features:
    • Program Management
    • RAG Status Reports
    • Risks, Assumptions, Issues and Dependencies
    • The ability to raise Projects from Templates
    • Project Milestones
    • Task Management within Project
    • Project Resourcing
    • Cost Management
    • GANTT Views

    Register Now

    • Like 2

    HORNBILL INSIGHTS 20 – CUSTOMER ROUNDTABLE, MARYLEBONE

    in General Non-Product Discussions

    Posted

    @Patrick Bolger mentioned at Insights19 that he'd like to canvass our customers to find out which service management topics you would like to hear more about. We have an enormous wealth of knowledge and experience within the Hornbill Community, which can be shared to benefit everyone.

    Although there’s plenty of decent service management content available online, much of it tends to be focused on strategy and blue-sky thinking. We’d like to address this, by understanding the topics that you, as practitioners, want more help with. For example, Marc Littlefair’s engaging session at Insights - “Stop fearing automation, start driving it” – could be turned into a Smart Guide , which would be incredibly useful.

    Do you have a list of topics that you’d like more help with? Perhaps you have knowledge to share that will help others.

    Possibly the best way to get this underway is to physically meet up to discuss potential topics and formats. To keep things simple, We’ve proposed a few dates where we can meet up in London and get the ball rolling. If there’s enough interest, we can look at other dates and locations for customers who can’t easily make it to a London event. 

    The Roundtable will take part at a pub in Marylebone. We will confirm the exact venue once the date has been decided. We will of course be providing some snacks and drinks to help get those creative juices flowing! Let’s make IT happen!

    • Like 1

    Join Us at Insights 19

    in Service Manager

    Posted

    Join us at INSIGHTS 19 for two days of learning, inspiring ideas, future insights and networking with your peers, industry experts, and like-minded individuals. Learn how people just like you are transforming their organizations with digital initiatives, enhancing employee and customer experiences and making life at work better for everyone.

     
    illustration
     

    Our theme this year is centred around the fast pace of technology and IT where Change is the new normal. How has your business changed in the last year? Have you migrated internal systems to the cloud? Have your employee and customer-facing interactions been digitized? Maybe your most powerful competitor is a company that didn’t even exist two years ago.

    For more details Click Here

     
     
    • Like 2
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