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lokent

Hornbill Users
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    127
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About lokent

  • Rank
    Senior Member
  • Birthday October 23

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  • Gender
    Female
  • Location
    Essex, England

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  1. Hi all, Apologies I was off yesterday and therefore did not pick any of these up. Thank you for the above, reads as if a fix has been found so we've applied the update and will let you know if not! Lauren
  2. Me again, terrible Tuesday it would appear.... Our team are saying that our customers are continually calling this morning telling us they are receiving multiple resolution emails - i.e. in the BP listed on this request we have a node which sends an email when a job has been closed after 20minutes. However, our staff are getting the same email EVERY 20minutes and again, we don't know why?! Thank you in advance, Lauren and @Gemma Morrison
  3. Good afternoon! We have had an issue raised to our attention whereby requests that have been resolved, and then reopened either by the customer or the analyst, are not then automatically closing as per the business process once secondarily resolved. We have looked into this previously, and got the error resolved but it appears to be back with a vengeance and I'm just getting fed up of the team keep raising the same issue to me!! I have attached a screenshot of our BP above, are there any simple issues I am missing? I am BP blind at this stage! Thanks Lauren & @Gemma Morrison
  4. lokent

    Assets - dealing with ex-assets

    Took me a while to locate this setting, but it's now switched on! Thanks @James Ainsworth!
  5. lokent

    Assets - dealing with ex-assets

    @James Ainsworth with all our assets, as Gemma mentioned above need to be archived rather than deleted as we are still required to run reports off them/see which jobs were linked to them.
  6. lokent

    Who is online?

    @Gemma Morrison
  7. lokent

    Info Message on Select Site

    @BobbyB I fear this level of 'notification' would not be enough to signpost people to search T Block rather than Headquarters Essex - T Block as the list would still be too big, even if typing Headquarters Essex!
  8. lokent

    Who is online?

    +1 If we (being @Gemma Morrison and I) could get a filter based on the team, or even their line manager, it would be very useful. At the moment it's a lot of 'whose on DND' conversations across the floor!
  9. +1 There are certain things that would really benefit from this!
  10. lokent

    Authorisation tasks

    Sorry for seeming dense, I was hoping this would disappear when I got rid of the blonde hair! That is primarily our issue - that the authorisation nodes fail when individuals are not signed into the system. Therefore, if: alleviates this issue we are laughing and will implement straight away!
  11. lokent

    Authorisation tasks

    How would the above process alleviate the authorisation node error, would it do as I suggested on my previous response for OOH?
  12. lokent

    Authorisation tasks

    Is there a way in which Round Robin can be time limited? As an example - could we set working hours of the Round Robin to 8am - 5pm, and this would mean the RR would work as it currently does assigning to the individual within the team automatically and the task being assigned to the team rather than the individual (this is a setting we need to change at the moment, but want to rectify the error first). Then, during the hours of 5pm - 8am all requests assign to the team and get manually allocated in the morning by the supervisor. This is no different to how it currently works at the moment, as the RR cannot find anyone to assign to out of hours so they just sit there, but the RR seems to recognise this as a failure and so this is why the task assignment is failing? We are open to suggestions, anything to keep the error gremlins at bay! Side note - the refresh of the previous stage does not work on these jobs, I think again, because of no-one being logged in during the time of the job being created. @Gemma Morrison please elaborate on this if it doesn't make sense!!
  13. lokent

    Authorisation tasks

    Is there a way of changing the way things are assigned in and out of hours? Our old working practice was for the supervisor to assign individual's work throughout the day, but part of the pull of SM was the 'most available' and 'round robin' options as this frees up the supervisor to complete other work. We would not want to remove this option unless as a last resort as it has saved us so much time! cc @Gemma Morrison
  14. lokent

    Authorisation tasks

    Also, congratulations on your promotion to Sith Lord!
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