@Victor The site is set by a site selection node early on in the intelligent capture:
Then in the workflow, there are two 'get request information' nodes before it gets to the site allocation to teams area of the flow shown in my previous reply. It should be noted that the Service Delivery team, which is our no match option, are not receiving every single job logged for our Facilities team, only a select few. The jobs they are receiving range across different categories, different locations and different teams.
The flows are definitely not failing down the no match question set, because that is a basic free text option whereas the proper question sets we use are much more detailed and we can see these are being used in the incorrectly allocated jobs.