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Oscar Stankard

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Oscar Stankard last won the day on September 15 2017

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About Oscar Stankard

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  1. Oscar Stankard

    Clearing Emails

    Great stuff, have sent it over. You're clearly Mr In Demand! Thanks as always, Kind regards, Oscar
  2. Oscar Stankard

    Clearing Emails

    Sadly I can't PM you, you are above recieving messages from such people as myself : ( To Required Victor × Victor cannot receive messages.
  3. Oscar Stankard

    Clearing Emails

    Hi there, Great thanks for this, will ping you the API key now. I'm pretty sure if this is the front end version that they tried DELETE and then DELETE PERMANENTLY when it didn't seem to do anything. This is the one where it said something like 'unable to find folder [6]' after a little while. Thanks again, Kind regards, Oscar
  4. Oscar Stankard

    Clearing Emails

    Hi again, Still no change, anyone know if it just doesnt work with large email counts or if we're just particularly broken for other reasons? Have tried the Delete button at 3 different levels and places and all are still in existance, what does the delete button do in these cases? Might whatever it's chewing on be the reason the new mailbox isn't showing at all or somethig to do with what we've done? Thanks for any help or thoughts, Kind regards, Oscar
  5. Oscar Stankard

    Clearing Emails

    Hi there, We've long neglected our Hornbill inbox having preferred managing the inbox in Outlook given the choice but we're looking to have a fresh push at using Hornbill as the main helpdesk email box. We're trying to clear down the existing unread messages (60K) and we're aware this is not straightforward from the front end for various reasons (no select all/mark all as read option) so we thought we'd bite the bullet and press the Empty Folder button and be done with it. However it seems that pessing the clear folder button doesnt' do anything and a few seconds later you get an error message 'Error, could not find folder [6]" or something, I've also since tried from the back end to clear the folder (hitting the red 'clear folder' on each folder on the mailbox status tab). I've hit Delete on the whole mailbox and tried to set up a new one and it seems to be getting messages now but the old mailbox is still not deleted, and the new mailbox doesn't appear to any of my users. I've set the mailbox as being party of Helpdesk Mailbox role (assigned to all users) and checked the management permission is there and seems to match the previous Shared Mailbox as far as I can see, yet still no joy. Have checked the 'how to set up a shared mailbox' wiki page and everything seems to be in place yet still the following day I'm not able to see the mailbox or any change to the existing folders/mailboxes I've pressed delete on yesterday. Please can someone let me know if I've missed a step in getting the new Shared Mailbox to show on the user's logins or what I might have to do to get the existing one cleared down? Thanks in advance for any thoughts or advice. Kind regards, Oscar
  6. Oscar Stankard

    Unable to add role

    Hi there, Have shoppinglisted a few more permissions and can now do this without error, not sure which role it was that did the trick but is working now. What's the best way of me updating your records of our admin user password for the future though can I ask? Kind regards, Oscar
  7. Oscar Stankard

    Unable to add role

    @Victor Hi there, OK sorry for the delay just had to archive someone else to free up a licence, do you have the password etc? Thanks for your help, Kind regards, Oscar
  8. Oscar Stankard

    Unable to add role

    Hi there, Correct no change from the original error unfortunately, will see if I can unarchive the admin account now. Kind regards, Oscar
  9. Oscar Stankard

    Unable to add role

    Hi there, Sadly no change after upgrade, have found a list of table permissions against the defined role templates but sadly the one showing an error is not shown here, presumably doesnt exist or is not configurable, just the following; h_itsm_requests h_itsm_requests_attachments h_itsm_requests_members Any further ideas anyone sorry? Kind regards, Oscar
  10. Oscar Stankard

    Unable to add role

    @VictorHi Victor, Thanks will give that a go.
  11. Oscar Stankard

    Tables in Emails...

    Convert table rows to CRLF and table data/column to tab character (if hornbill's text rendering engine uses tab stops) else " - " would be better than just mushing all the printable characters into a long string anyway.
  12. Oscar Stankard

    Unable to add role

    Hi there, When trying to add the Self_Service_User role to a new basic user I am given an error that I do not have permission to update h_itsm_requests_symptoms. I have no idea in what way adding the self service user role to a user requires updating the request symptoms table, or why I don't have permissions to it. I have been able to add the Basic User role to the user, just not the self service one, other users have previously been created with these roles without issue so not sure what's changed. Can't find any information about the error on the forums or online, is this one anyone's seen or would hazard a guess as to what needs to happen to enable it again? Can you edit individual table permissions somewhere like you could in ITSM? Thanks very much for any thoughts. Kind regards, Oscar
  13. Oscar Stankard

    Bulk Update Email Messages

    Hi there, Great thanks for your help, fingers crossed. Kind regards, Oscar
  14. Oscar Stankard

    Searching for unique request reference returns multiple results

    I did not know that and that's awesome, will tell the team tomorrow and that's going to be a big help when people read out references on the phone (by far our most common 'search') as we don't even need to touch the mouse!
  15. A similar but equally annoying thing I find is when searching for a ticket number (using the top of page search box) you're presented with a results page consisting of one result. I can't fathom for what reason you'd need to see a list of results when searching against a unique reference. I've recently taken to just pasting the ticket number onto the end of the URL so it goes straight there, but this only works if you're currently looking at a ticket and the existing URL is in a suitable format to just substitute the references. I'm sure there are times when you want to see a list of one (Google don't take you straight to a page if you happen upon a search term with one result) but when you're searching using something that's designed to be unique (reference number, email address) it serves no purpose as far as I can foresee. Fully expect there's a setting I've not set or a different search box I've not found but just to throw this out there in case it's another one that can be addressed in the same way (or some remedial instruction provided to those users that haven't found the right settings yet!). We're about to kick off an efficiency drive on Service Manager (and related processes) and the number of unnecessary clicks has been widely identified as a frustration and loss of time so any info on this and simmilar things would be a great help. Thanks for any thoughts! ADMIN EDIT: "A similar but equally ..." refers to this thread: https://community.hornbill.com/topic/12160-pre-populate-customer-field-when-only-1-available-to-select/
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