Jim

100% Linking to an existing request, This would benefit our MI Process also

@Steve Giller done

Hi, Hopefully this is an easy one, if not I would like to request it as a feature. Use case - I have a measure that looks at custom21 for new starter start dates - these are naturally in the future - I hold the date logged, start date, and the hardware required in the measure. This works great for showing me hardware required in the past (useful - but not as useful as seeing a forecast of hardware due in the future to order by week) Am I missing something obvious here? I essentially just want to return requests with the hardware by week in the future?

Hi, since the update I am struggling to update the widgets that are charts as they just show like the below; they do load in dashboards mind

I would like the label of another field to populate with the value of a previously answered field. For example an initial fields asks a user to provide what they want with values of 'mailbox', 'distribution list' 'calendar' so on so forth, a next field is 'What would you like the name of the mailbox to be' to keep a similar pattern you end up repeating the same field over and over with a slight change which would be handled much better as a variable of the field value. I get that we could just ask for the name alone but I feel this sort of feature would be very useful for multiple reasons

ahhh, so it's just for contacts and not co workers?

Can a IC field hold a variable based on a previously answered field? and if so how would I do this?

Hi @Steve Giller, Where are the custom buttons on the contact details page?

is there anyway for the custom buttons variables to pick up the user attributes?

We offer a network drive request for users, they may be an entire team or department that require this access, at this time we have to manually within the process check against 6 fields being set and set the connections in the business process, there are so many decisions and limited to how many we can be bothered to add into a process where as a connection node would do this in its self, also the data query users does the same thing in terms of showing users, it just doesn't automatically add the users as a connection

I've also noticed the 'Export Request list' permissions doesn't really make a difference as it also seems to be a default permission, I have tested this by giving a user a copy role of Incident Management user and removed the export request list rights however I was still able to export requests, the only other role was 'basic user' and 'docmanager portal'

Hi, is there any specific permission that relates to creating views and personal dashboards? I have been asked to restrict the access to this but I think by definition of analysts having access to requests they get access to this feature?

Hi, I understand certain built in forms don't display on portal for users, I'm curious at the why for this and if there is a way for me to override this such as the 'Connections' form especially which would be incredibly useful for our end users and analysts

If they can on some and not on others, they have the correct permissions, I would check if you have any regex on any fields from an analysts perspective, I had a similar problem where Self Service users could enter any value but from an analyst perspective it was failing on the regex, no error shown as it wasn't the active field and it forced the save button to be greyed out. Hope this helps

Another addition to this is sometimes the data is in the requests dashboards, but no math functions such as working out an average, or a percentage, this means I have to make a measure and thus the widget needs to live somewhere else in the system creating multiple places users would have to look, I would also like to see the ability to 'filter' the charts in these personal dashboards

Hi, The request lists dashboards are the closest to what we would like to achieve in our dashboards and being able to drill down into the data, unfortunately there are some limitations though, such as not able to access different data from other tables and so on so forth, I am aware we can create widgets and dashboards referencing other tables in the Advanced analytics however some of the drawbacks to this is the lack of drill down data functionality, meaning in most cases I am having to create a pairing report as it were, but graphics look better and help to identify trends much easier. Is there any way that drill down data could be a feature in the future?

you may find these options useful

Hi, in reporting we are looking at seeing our average response time and the trends through the months in the widgets, one question that has arisen is what is considered a response? the thoughts of a self service call being raised and service desk assigning to the relevant team might be considered a response but the request may not have an owner yet? the current set up is that a response is set when an owner is assigned but I'm curious as to what other users consider a 'response' and If I was to change to when an action is done by an analyst how would I do this in the BP's as I can't do 'Wait for request team' as a default team is always set

Hi Victor, Thank you for responding. I do use the updateAsset2 method for this, The api documentation was lacking in some areas so I was doing these tasks from within Hornbill directly and checking the payload sent to reverse engineer it's use. I'm not too far off having the basics complete to release the code now, so I would appreciate it if you could let me know of any concerns or issues when I do

here's some screenshots for reference - This is very early days so far

Hi all, Hopefully I can share this here. I have built a tool in my spare time with a GUI running off the back of the library here GitHub - hornbill/pythonApiLib: Python Library for making xmlmc calls it allows for updating user, sub states, and linking to references, the asset states are automatically updated based on a chosen substate, also creating assets. This has come from our particular use case where when assets are purchased we create a basic record of the asset and let the import scripts take over when a device has been built. One thing I think some of you may be interested in is the ability to bulk update assets, I allow this in this tool based on a csv of either asset ID (recommended) name or asset tag. This should also help to empower some of your users who don't necessarily have the permissions to make script changes just for one bulk update. When I release to git hub I will post the link here however posting now as I would love to know what other relevant fields people may be interested in updating via this method. I have kept it short and simple for now and not added many fields to update as most should be handled by the automated scripts but it would be great to get some insight into what may be required before publishing an initial version.

Hi @James Ainsworth Thank you for this I have found the relevant section and will be updating it, I assume this will update all existing accounts also?

I realise that the forced default regional settings only work on when an account is initially created or synced in Hornbill, Is there anyway I can force an update to all users?

https://live.hornbill.com/{instancename}/contacts/ I think the link to manage contacts is here, those button for me manage portal access, passwords and log in ID after ticking a relevant contact from the list, hopefully this helps?

They are all my own views also and it shows as above