Jim

It's not recommended to do this by Hornbill as different classes advanced details live in specific tables to the class, but in my experience as long as its of they same class it works fine . I was able to change some computer to servers as they had uploaded incorrectly by using the csv import and overwriting the type id for each asset I need to change. but you couldn't change say type laptop to a mobile so on so forth and I have had no issues with these Hopefully this makes sense but as stated Hornbill do not recommend this.

Never mind, I figured out I could just do it in the source code

With scheduled requests I am working on the morning checks and in the template I would rather use icons opposed to text as they are much better to just glance at, how can I wrap an image in an ESP Condition?

Shared views, manage views then if I remember correctly there's an owned by filter at the top? Once in there you can just tick the checkboxes next to each view @lomixture

Hi @SamS I appreciate the workaround idea although I think maintenance of this and for each user is that I'd rather just send blank reports for now. I don't like sending false alerts or blank reports as people can become 'numb' to them and so when they are requiring urgent attention it doesn't work as well as only receiving them when they require attention

Would it be possible when scheduling reports for them to not send the email if no results found? I would like to treat it like an alert and to only email a report if results are found

@Adrian Simpkins I use custom roles so I'm not sure which default roles provide this right, you can work it out by opening any role though and under application rights it lives in the 'service desk' section for example service desk admin has it (along with a bunch or rights you probably don't want to give)

Do they all have 'managesnippets' permissions?

Hi Rob, Providing nodes are set up correctly it does just use the ID so it will cater for your scenario of changing the 'display value' as times change the ID will remain the same and still work in my experience

Main reason I am looking to do this is due to this error, though I think this is Hornbill side <?xml version="1.0" encoding="utf-8" ?> <methodCallResult status="fail"> <state> <code>0207</code> <service>apps</service> <operation>chatbotGetRecentRequests</operation> <error>/apps/com.hornbill.servicemanager/flowcode/fc_ops/chatbotGetRecentRequests.js(98): error X1001: Uncaught EspDatabaseConnection::query: MySQL Error 1064: You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near &apos;&apos;3&apos;&apos; at line 22</error> <flowcodeError> <where>Execute</where> <filename>/apps/com.hornbill.servicemanager/flowcode/fc_ops/chatbotGetRecentRequests.js</filename> <lineNumber>98</lineNumber> <columnPos>10</columnPos> <message>Uncaught EspDatabaseConnection::query: MySQL Error 1064: You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near &apos;&apos;3&apos;&apos; at line 22</message> <errorCode>1001</errorCode> </flowcodeError> </state> </methodCallResult>

Hi, I would like to update the chat bot to the latest version but I don't want to lose al my work considering I've plugged it into assets and sharepoint etc, What does updating it do just replace any topics and flows with the same name or completely delete all and replace?

Is there anywhere I could export a simple list from? I've tried checking the database direct for 'simple lists' but can only find a reference to h_sys_lists

Is there any view in the future for ordering of items to be like a shopping experience? Where users could add 'products' to a basket and it has a costing etc behind the scenes?

@Steve Giller it's difficult to demonstrate something that isn't there other than the error I have. The only way I am able to get this is from the auto task button I have, which as I type this probably does demonstrate something not being there as [[h_bpm_id]] has not resolved What I expect What the scheduled request shows:

Sure, The scheduled request config: The catalogue item: - When it generated: but no process started

Morning, I am aware the scheduled requests obviously don't have an intelligent capture to work with but I was expecting them to follow the business process for the catalogue item, The Service does show the correct Catalogue item but it has not generated a process. Have I done something wrong here or am I expecting something that is not a thing?

as long as the user is the owned by or used by of an asset they will appear on these built in forms for them

have you tried the built in asset forms? and hide all except the 'customer assets' part

This may help

ooooh now that is interesting! I missed that

I've asked this one before and essentially there is no 'foot printing' built into this, the only way to view is if an action was taken sadly

Do you find this to be the same suspect sites each time? It might be worth looking at the database direct for exactly what gets printed in the table as the site code and compare with the expression to see if there is some kind of mismatch somewhere

yeah that makes sense, I suppose If a list is really wanted then a report can just be used to pull it

any chance that these will be added to the request list views and filters I can see I can add it into the details forms for requests but not filter on them or add them into the request list views obviously it would exclude the larger fields

Not sure if this has been caught yet but logging as potential issue for future fixes Unable to bulk change owner of the views, it looks like it is still trying to go down an individual method based on the error