Jim

I understand assets are soft deleted and do still exist, I have run the deletion report and can see the names and Id's etc but how would I map to the original record and get the states it was set to purchase etc? I tried querying the cmdb assets for the ID

The 4 even, but if the owned by is also that user, I would expect them to be returned

I would expect it to return the 3 opposed to the one?

Any advice would be appreciated

Is there a system setting where we can enforce a customer is set on all requests?

Interesting after the update this morning I can not repeat the issue. Essentially you could edit the State in the summary view, but not commit the save and then the substate would show the new substates based on the new State that hasn't been commited yet, you could then change the substate to a different states child states and commit the save without ever committing the State change leaving it on the wrong value. Hopefully that makes sense? but seems like it has been fixed now

I'm not sure if this is a concern or not but in my asset update tool I've been doing some testing and I thought the issue was in my app (in most probably is an issue either way) but I noticed I can populate a substate with the wrong parent state. I looked on Hornbill directly and I can actually do it within the software also see images below, I can achieve this in the app by editing the 'State' not submitting it and then editing the substate which shows me the new values, I've looked at the entity viewer and it does say it's hard coded but was curious if this was an issue or an accidental feature?

I use this in my leaver process and use the 'user ID' option - as the customer is often the manager - to link the leavers owned by assets, unfortunately it doesn't seem to do what it says and returns the used by assets where the user is also not the owner. I have 5 Assets in my name currently and for 4 of them I am the used by and owned by user, when I run this it only returns the 1 assets I am not the owner of?

Ahhhhh, Thank you, looking on the last updated on that though? has it really been that long?

Morning, I have an issue since the last update and it's only happened for random requests and not all but in my first node I have a suspend and wait for 1 min (This is for when this request type is logged via request or chatbot to give the custom fields chance to be populated) but sometimes what happens is it will suspend and wait but never expire and just sit suspended until I do an update of some kind such as assign to a team, then the 1 minute starts and then it proceeds

Ahhh. How would you suggest a 'template' format within intelligent captures? in Support works when our users would submit regular change requests they could define there own custom templates for this, I don't see how a user would be able to do this within an intelligent capture? even if it was a service offered separately where they requested one to be made, How might I go about that for a per user basis?

Hi, I understand this mentions only incidents and Service requests for templates, It would be nice if it was for change requests also but where is this Request Templates - Hornbill as I am unable to find it at all?

Ahhhhh, silly me thank you long day

Before I go messing about on something that may already be done, has anybody tried only adding the email body to a request and removing the signatures etc? Reason I am asking is with our MI's we use email quite a lot and they update the request and it ends up causing 'noise' and we would rather just see the latest message in the email?

Hi @Steve G I have downloaded that and opened within VS code and unable to see any files other than the read me, I have also looked in file explorer hidden items are on etc and still unable to see them. I will try on a personal device at a later time and see if its to do with policies on my device however I have downloaded other repos from github and when opening in vs code have been able to view all files

Afternoon, With a lot of the scripts being close sourced now, how are we to go about getting copies of them? The ones here Asset Data Import Tool - Hornbill in the zip archive are literally just a read me with no exe or config files

the view role seems to give edit rights also on my testing

Looks like its just the self service ones from my brief look, is this the same for any of you?

I have raised an incident for this also IN00177984

any chance of an update on this?

We have the same issue following the update

Ours show some very inflated figures after the update

I would say the world of ID and name being separate is a life saver in these scenarios, but consider any logic you have associated with it - I am sure they would all reference ID opposed to display value so you should be fine to make the change logically thinking

I would add to that, that also including the Stage of the process a request is at also as this would make reporting much easier for certain processes

Are you able to show us the override flags also?