Jim

+1

any ideas on this?

Hi, I have some strange behaviour with the add customer assets node, regardless of used by being false, true, auto, or ignore I am only returning one asset out of 10 in my name, the interesting thing is that its the only asset where I am the 'used by' and not the owned by, so if anything its the one asset I was expecting issues with No warnings occur unless I use the add customer computer systems node, despite them all being within that class I have even tried removing the user id and setting myself as the customer for testing, I have noticed an even stranger issue though, when searching for my name sing the 'handle' as displayed in the asset list I only return the one asset also despite as in the screenshot multiple asset being in my name. Upon further investigation and 'kind of' resolving this issue by updating via the GUI I noticed the database column h_owned_by_name displays in the format, {{First Name Last Name}} rather than {{Last Name, First Name}} take note of the missing comma also, Now the main thing I am curios of is that if this is something in the asset script, why don't they return although I'm sure the asset script resolves the user prior to updating the owned by or used by field?

is there anyway in the 'search term' I could pass in a variable of the users id or name then? I've tried the {{user.userid}} variable but it seems to take it literally

Is there away to filter the 'customer assets' section via status and owned or used by as it seems to be getting all owned or used by regardless of status

Hi, For some reason when setting the asset form to only show assets of a certain state it is not doing so? I can still see all archived assets of mine

Our mailboxes have stopped working today, I have reauthenticated the keysafe connection and still getting the same error when testing connection Unable to login to the IMAP server via oauth2. HornbillMailLog Login(157ms): DllDate: Mar 28 2023 ChilkatVersion: 9.5.0.94 UnlockPrefix: HRNBLL.CB8102024 Architecture: Little Endian; 64-bit Language: Visual C++ 2022 / x64 VerboseLogging: 1 imapServer: outlook.office365.com loginX(157ms): login: ////// greeting: * OK The Microsoft Exchange IMAP4 service is ready. [TABPADQAUAAyADYANQBDAEEAMAAxADIAMQAuAEcAQgBSAFAAMgA2ADUALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==] authenticateXOAuth2(157ms): xoauth2Imap(157ms): ConnectionType: SSL/TLS ImapCmdSent: aaac AUTHENTICATE XOAUTH2 ImapCmdResp: aaac NO AUTHENTICATE failed. --xoauth2Imap isOK: serverResponse: aaac NO AUTHENTICATE failed. --isOK --authenticateXOAuth2 --loginX Failed. --Login --ChilkatLog ----INFO---- Connecting to IMAP server at outlook.office365.com:993 ----IMAP RESPONSE---- * OK The Microsoft Exchange IMAP4 service is ready. [TABPADQAUAAyADYANQBDAEEAMAAxADIAMQAuAEcAQgBSAFAAMgA2ADUALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==] ----IMAP REQUEST---- aaab AUTHENTICATE XOAUTH2 ----IMAP RESPONSE---- aaab NO AUTHENTICATE failed. ----IMAP REQUEST---- aaac AUTHENTICATE XOAUTH2 ----IMAP RESPONSE---- aaac NO AUTHENTICATE failed.

Yeah we will be I was just querying if there was any way within the gui to do so but I think that's the route we will be taking for the main via the import

@James Ainsworth we have nothing fully configured yet in the way of assets we are currently working on this now, is there an easy way to change the type or does it have to be via api?

This. This is brilliant! Thank you @James Ainsworth

Are there any concerns to changing an asset type for assets of the same class

For example: the date time field is h_custom_21 which is obviously formatted by the system it self, but after changing the format like below I lose the hour that it should be when writing the formatted value to activities and summary's

I appreciate that but when I write these values to a summary or activity after formatting them, how do I maintain the DST time?

@Steve Giller This is true but I am the presented with the same issue as using a date time field anyway

Hi, A question that I am sure I will still be asking in years to come the joys of regional time and dates... I have a progressive capture that captures a date time, this is then written to h_custom_21, When I format this date using the formatter I lose the DST value but all the documentation shows is it's in utc no z or anything on the value? So I can format the date to show how it is preferred but the time value is 1 hour behind? I have tried this not using h_custom_21 also and going straight from the form field to the formatter but I don't like this option anyway as its open to error when users have different format settings What is the obvious thing I am missing here?

Hi Steve, I will raise a support request as these are all set and I must of read that documentation numerous times yesterday trying to see what I had set up different

Hi, Since setting the rules stated in the wiki our user import has not been able to assign roles to users, it states the following Error returned from sysOptionGet The following rights [manageSystemSettings] in Group C are needed to invoke the method admin::sysOptionGet Error: You cannot create or update the role as you do not have sufficient permissions to set the system rights. The API key has all the rules the wiki says as shown below but I am having to manually add roles to new starters, can anyone advise? The user import also has the 'userimport role and any it assigns to users activity:profileImageSet admin:keysafeGetKey admin:sysOptionGet admin:userAddGroup admin:userAddRole admin:userCreate admin:userDeleteGroup admin:userProfileSet admin:userSetAccountStatus admin:userUpdate data:entityAddRecord data:entityUpdateRecord data:queryExec session:getSystemLicenseInfo

Hi @Victor Thank you for explaining this should help with our decision moving forward, do you know if there ever will be something implemented like an archive or a toggle to hide from view? such as mentioned in this thread?

This is interesting, so we would not be expected to clean up our footprint when historical data was no longer required? won't this have an impact on our allocated storage in 5 years and then the following?

for example; I can still search and link it and as a user it still appears - I am aware in the intelligent captures I can choose to only show a certain state of assets however I wouldn't class this as the expected behaviour of an archive ?

@Steve Giller The archived status doesn't seem to do anything opposed to just being a status called 'Archived' I would normally expect them to be hidden by default and possibly compressed in an archive? as a user if I place my assets in 'archived' I can still see them when logging calls?

@Steve Giller Makes sense that I can only view it's existence due to audit trail then, So we don't soft delete at all for Assets? Could you possibly provide a list of what is soft deleted compared to what is hard deleted? as I was lead to believe that everything was soft deleted or 'archived' such as users etc and we were to use the clean utility to fully delete entities

The reason this is important is we have to hold evidence of our assets for 6 years at end of life, and we are trying to make a final decision on what the best process would be, in terms of storage, archiving etc as the assets do not seem to have an official 'archive' or any way of actually hiding them once they are considered end of life, one route discussed was to export them and store elsewhere but this seems to go against our goal of one place for all

at least in my mind, If I was to do a query where device owner = {user id} I would expect all devices to be returned, it feels like this node when setting used by false, is adding an 'And' and saying where device owner = {user id} and used by is not equal to {user id} The problem is we use owned by as our manual tracking of assets and used by is automated via the import and update scripts so when querying for leaver devices I only want to see the devices owned by the user and not used by for this reason

I understand assets are soft deleted and do still exist, I have run the deletion report and can see the names and Id's etc but how would I map to the original record and get the states it was set to purchase etc? I tried querying the cmdb assets for the ID