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Jim

Hornbill Users
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Everything posted by Jim

  1. I've had this on a few imports but it has eventually worked, however the user import just will not let me enter the apikey, it keeps freezing and dying
  2. @philip ross you still have to treat is as the asset type it currently is, and update the h_type to the new type... I would only advise this if it is the same class!
  3. Hi, I have some weird behaviour with the intune import for mobile assets, when I query all ios devices I get a return of 1953 devices, If I say return all ios and ownership is company I get 2105, How can this be? The reason I am testing this is because out of 2119 assets that I see in intune for corporate owned and are iphones, only 2036 are being updates, missing the last 83, adding to the query I stated a specific serial number of a device that was not updating, once run this worked and updated the single asset that otherwise was not updating, my only guess without seeing the code, is that the last lot of 100 from the api is not being iterated through? Can this be investigated please
  4. Ahhhhh, don't do labels, and tick the bottom box also, labels are very strange on hornbill I just use a single line text field for all mine
  5. in the screenshots, and what happens if you click finish..
  6. tick the 'This field requires a value to be provided' box, and if this is conditional, do it in the conditional instead
  7. yes I do this on multiple forms also the next/finish button will remain greyed out and they can not progress
  8. just the manage applications access I believe :), it will display platform configuration dropdown, this will be blank though, and the hornbill solution center, it will display the install button will not let them install it, hope this helps
  9. You can make a field read only, and mandatory to prevent the form from continuing
  10. Any info on this at all? our infra team would really like to see the installed software from within Hornbill also
  11. delete the arrow from the start node, then hover over it and an arrow will appear in which you can create a node, the intelligent captures do behave slightly different to the workflows
  12. Oh aren't I brilliant it's a custom role I created myself, apologies although I imagine you will need the same so here is the rights - I don't think you will need the keysafe one, probably only the manage applications or privileged user rights, hopefully this gets you closer
  13. Solution Center Access - they must be a full user
  14. Hi, We have successfully got our servers updating in Hornbill from Azure Arc, Is there any information on how we can update the software inventory for the servers or refer to a defined query in Log Analytics Workspace at all?
  15. https://live.hornbill.com/{instancename}/admin/personalsettings/notificationsettings/ users manage their own notifications settings here
  16. Check your sql limit, I believe 2500 is the max, and add a filter on date range, I belive they max out and thus end up with 0
  17. You need to tell it what to 'count' at first glance, the (on column name) check the table for something like message id or primary ID and count on that
  18. Can we please add an ability to share asset views
  19. Just to filter on requests within the requests view, or to search for coworkers in the search bar at the top
  20. @billster I've been on leave, but I believe h_fixsecs will get you what you are after if you are marking a resolve time
  21. H_fixtime I believe there's another for seconds next to it can't think off the top of my head but it's fairly obviously named once you find fixtime
  22. Do we know of any movement on the integration for Azure Arc for asset management yet?
  23. Hi, We have a touchscreen desktop next to ICT which we direct users to log requests on rather than walking up to analysts, we have to manually log into it to allow user access. Is there anyway we can allow a catalog item to be public facing so we don't have to keep signing into it, Or does anyone know how to auto login using kiosk mode at all?
  24. ahh okay, would there be a way to be able to still search using archived users? as the filters hide them
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