Alisha

Hello, Is there a way to kick-start a Business Process if it hasn't started? There's no error so I cannot restart it. Many thanks, Alisha

Hi @Victor, We seem to be affected as well. Please could you also reinstate our access? Many thanks, Alisha

Thank you @Steve Giller! That would be the easier option! I don't know how I've not seen that before, or just not realised it's there... I'll have to try it and see, but it looks like what we're after, thank you!

Hello, We would like to update the Status to 'On Hold' in the BPM. I understand that we will need to update the Simple List bpmRequestStatus. I just wanted to check how we should be writing the ‘On Hold’ so the system knows that it’s to go ‘On Hold’? Should it be written as ‘On Hold’ or ‘On-Hold’ with the hyphen? Will we also need to add in an ‘Off Hold’ Status? If so, how should this be written? Many thanks, Alisha

Hi @Daniel Dekel, Would it be possible to add permissions to specific folders so we can restrict visibility and who can file/delete emails from them? Many thanks, Alisha

@Steve Giller Ah, that explains it! I hadn't made that connection yet! Thank you so much!

+1 For us as well please.

@James Ainsworth When I remove the tick in Subject and enter the email address, there are no results. I have also selected 'Any Date'.

Hello, I'm trying to search for emails that were sent from a specific address. However, there is no option to search using that criteria and there are no results when I enter the email address in the search field. I can see we can search by 'Subject' and 'Body'; please could the 'From' address be added to this? Many thanks, Alisha

+1 Great idea, this would be helpful for us as well.

Hello, We have a large number of sub folders in our mailbox. Please could we request the ability to nest sub folders within other folders so we can make the view a bit more tidy? For example, we'd like to have a 'Third Party' folder, and then within that have folders for each third party. Many thanks, Alisha

+1 This will be useful for us as well.

Hello, When I open a request that has me as the owner and then go back to the Request List view, it shows that the request was last updated 'seconds ago', even though I haven't updated it. Is this normal behaviour? Many thanks, Alisha

@Steve Giller When I paste &[global["flowcoderefs"]["stringUtilsSlice"]["result"]] into the Update, it just shows exactly the same code.

Hi @Steve Giller, Thanks for the tip, that's handy to know! Is there a way to see the actual Result of the Substring task so I know if I've used it correctly? Many thanks, Alisha

Hi @James Ainsworth, We'd like to see, at a glance, if a request is linked to a 'Parent' request, instead of having to go into each request in a queue to check. Many thanks, Alisha

Hi @James Ainsworth, Should I be using the 'Outcome' or 'Result' to update the Customer in the next node? I've tried both and have used 'Co-worker' and 'Co-worker (From Variable)' but none seem to work. Many thanks, Alisha

@Steve Giller I've had a look but can't figure out how to convert the email address to the User ID. I'm hoping someone will be able to help!

+1 Excellent idea. We have hundreds of captures and we also have to scroll through other departments' captures as well, so it would be good if that could be filtered/restricted according to Service.

Hi @Steve Giller, I have a Get Request Details node, Get Email Details and then Update Customer, but this is not working. Is there anything else that I need to add? Many thanks, Alisha

Hello, We'd like to auto-log requests from emails where the Service Manager mailbox is Bcc'd and the person in the 'To' field is the customer. Is this possible please? Many thanks, Alisha

Hi @Bob Dickinson, We are also restricted with the fields we can use because not all of them are available for use in the Request List view. I understand Custom Fields P - T are text fields so they cannot be displayed in the Request List view. That leaves us with 15 fields to use, and we're already using a few in the Details screen! Many thanks, Alisha

Hello, In the Request List view, we'd like to be able to see which requests have other requests linked to it. Would it be possible to add a column that just shows a count of the number of requests that are linked to a request please? Many thanks, Alisha

Hello, We'd like to be able to display URLs on a dashboard in Advanced Analytics. Please could we request this as an enhancement? I know you currently have the option of showing content in an iframe but we are restricted by the website allowing content to be displayed on other websites. It would be ideal if we could just click on the link instead. Many thanks, Alisha

Hello, Please could we request the addition of 'Role' so that we can subscribe people to a Catalog Item based on their role? Many thanks, Alisha