gwynne

Hi Alex So am I right in thinking guest.app.requests.notification.notificationType.assignment is for the individual? Is this only for assignment of jobs? Do you have plans to expand the individual notifications to the other notification types? Regards Gareth

Hello where is this fix set FIX: Notifications can be sent to either individuals or teams and how do we define regards Gareth

Plus the ability to put pie charts in dashboards

I would like to expand on this and ask for much for configuration on how the items are displayed on page, these dashboard items for me a visual indicators and even though the key is to show accurate info I think the visual appeal is important added value. Things like being able to edit font size style and colour on widgets reason being the font is so small on graph based widgets even on a 42" screen you cant see it clearly cheers Gareth

Hello For some reason the text is showing small on the dashboard screen, this only happens when you full screen it shows normally in a slideshow and in minimized mode

Great stuff, all again thanks very much

Actually not as logic driven . I just want an option to set bar chart colour. Like I say its more for the visual piece so that the look and feel is constant I know its a simple thing but people here like things on brand and if its not the right blue 'sacrilege'

Hello In the request list what do the different colors mean IE the yellow and such Also is there any way to add colors for 1. A call has been updated 2. A call is breaching? Thanks G

Statement from our 3rd line looks like is more about the licence model rather then anything Ad premium is required only for a custom azure ad authentication app. Marketplace apps can be used by anyone with azure standard / basic which all of our users have.

Great response thanks for that

Please can you also clarify the option to check status?

Do you have to specify the board its removing from or does can the automatic pick be used.

Ignore

Hello, When a ticket goes to the SLA breach board and then is closed it remains on the section of the board it lastly it was moved to. Is there something I am missing in the workflow to remove on closure? G

I would like the ability to assign a board to a group of people other than a team. Reason for this currently a boards can only be assigned to teams however only our management looks at this and I don't want them to be a selectable entity to assign tickets So some separation would be nice Forum Admin Edit: The functionality was provided in one of the earlier Service Manager builds. This thread is now locked.

Hi Gerry, The connection setup is not the issue that will work however the info we got from MS is if the SSO is a custom app users require the Azure premium licence weather it be part of a grouped agreement or not to authenticate. It does not stop the connection however its like installing a MS product just because it works it dont mean you should use it G

We have just moved to Hornbill ourselves and unless I am missing something this feature does not exist. I think the severity is based around the priority set, however if you want a centralised ticket to link items to I would probably recommend using a problem workflow and assign tickets to that, you can still report on the job and all linked items.

Hello what would the differences be between Incident and major Incidents? I don't think you can change the type you log against however you can create a specific SLA set or custom data sets in a incident ticket to indicate this as a Major Incident

Hello, I would like Hornbill as a development piece to work with Microsoft setting up there single sign install to be placed in the Azure marketplace. The reasons for this as followed - Easy setup of single sign on for azure users - Decreased cost for companies - This is a big one for us as currently not all users have a licence that allows them Azure premium attached them, this is as we have different sites with different licence models. Azure premium is need for users to use single sign on with azure AD if the service is not in the marketplace. If you are in the market place this is not needed I understand the above is our issue in essence but I also feel that it would be a good move for Hornbill showing that they are flexible with a range of technologies Please could this request be taken under consideration ( I know this is not a 5mins fix ) Cheers Gareth

Charts in widgets, plus I we would want the option to be able to change all or individual. I appreciate that it means nothing however you could say that about the other colour changing you over on the charts, plus it is important in terms of a branding point of view using our company colours allows these visuals which are displayed in office spaces to look the part.

I would like to be able to retain custom field data when raising a linked request

We cant seem to find the option to define the bar charts colours? Is there one? If not can we have this ability you seem to be able to customise a lot around the way a graph looks but not this simple thing Cheers Gareth

Hello, Even though I do agree that it may cause info overload on the screen, these columns are optional so the design would be up to the individual. I think if you gave a tier option so depending on how granular you wish you have that option Cheers G

Hello May be my eyes but I cant find the option in the Business process to automatically set the service selection or is there any other way of setting this automatically? G

Thanks for the quick response totally understood Cheers Gareth