gwynne

Not sure if I have hit a button or what but My change process is now not working, progressive capture is picking up but it does not seem to assign to request creator as per the Business process. Checked in service and change service is set to use the correct Process and I have checked im in the team that it checks against. Not sure whats going on was working 30mins ago HELP

Cheers

Hello, Can you maybe look at the change calendar to reflect the style of a proper calendar such as outlook or such. Make the time grids so changes appear at the right stage of a day Regards Gareth

Hello Bob kindly setup our change process one of the tasks shows in the text and is supposed to bring back the change number, this is in the task in the BPM Change Number: &[global["flowcode"]["requestId"]] however in the task shows as undefined Any reason why?

Hello Any news if this will be implemented?

Hello I would still like to see the ability to set email notifications to a individual level like on the assignment of calls . Adding Members . Updates to calls

To be honest either would work in our scenario as a time range would indicate length and give specific time when the change is taking place from and to however the ability to estimate hours/mins in a capture would work when dedicated time frames are currently not available

Hello I did flag this a while back and wondered if there was any work going on to lock Emails or even have some sort of notify/colour change that indicates it is being looked at while people are processing them so duplicates don't occur? Regards Gareth

Hello I did flag this a while back and wondered if there was any work going on to lock Emails or even have some sort of notify/colour change that indicates it is being looked at while people are processing them so duplicates don't occur? Regards Gareth

One main area we would use the time field is during our change capture, we ask technicians to add duration of the change so we can gauge business impact especially in emergency changes. So it terms of forms I would like to be able to use a time format as a custom question to allow this. I know this could be written in a text field however to provide consistency when capturing this info a time field would be preferable

honestly for me its more about the viewing experience, directing people to one list for all tickets regardless of service is my main thing for the request. So if this was to be implemented I just wouldn't want to show services they cannot use functionally to log tickets against via the portal. I suppose in essence I have an OCD about keeping neat and tidy and If I can have a central list of all tickets for view I would remove the need for additional services being displayed for no reason Hope this makes sense

Hi James, Yes to this ' In your scenario can you confirm that you would like the requests belonging to a hidden service to be visible in the full list of requests for the customer?' I i think any ticket assigned to either customer or member should be visible for them to track and update irrespective to what services they can use the portal to log against. Personal opinion is that the service you can log against is different from what they can review as some services have been built for agent . Some of our internal service that are used by agents have been work flowed out to benefit agents and would not be benificial for use in a capture process with non technical input however fundamentally a customer or member of the ticket should still be able to review progress of said ticket and input/update if needed via a portal

Is it possible to split the date/time field to individual items in instances like an agent is able to say pick a time value an action may take

I think this is where problem comes in I like Dan's idea however the other way round from the parent problem ticket or from email you are able to create child objects to said problem ticket. which when closing the problem cascades down all attached tickets. The ticket would have the basics such a customer login and a copy of the parent summary and the option to update individual tickets. However the parent can send a blanket message to all tickets Emails then could provide personal Incident ref and problem ticket

Is there any way we can implement a customers tickets view regardless of what service they can see on the portal Scenario - I want to create a custom service for portal users however all other services non visible on the portal but I still want them to be track tickets and update tickets if they are a member of irrespective of what service they can see..

Hello Please can someone tell me the best dimensions for the Home Page Image G

Hello Is there any way of exporting the categories as a excel list so I can review them more easily

Hello, This really applies to both platforms and I may have raised this in the past. The major thing stopping use the mobile app is not being able to customise the notification settings we get on the phone i would like to be able to admin what notification a phone gets.

Hello 1 Issue and some changes First Issue - Removed address text (hornbill default) left it blank address still appears in portal. If i refresh page address appears back in there. Changes Improvement on profile page - no major issues but look is not great being able to change colour of service logo and all my services button - means branding can be more complete

Hello Is there anyway of make lower tier categories have some link factor to the 1st tier or for category groups. The scenario being if I create a decision point based on a category selection I have to create a choice based not only on top level category but all under that which can be a very large selection in some cases. Based on this if you could either create a group / link category levels then a choice made at tier 1 can also filter down the tiers

Still seem to have to log out and back in for the category list to refresh, plus only seem to be able to put time against sub categories not the top level

Any Thoughts to these additional features

Any Thoughts?

Hello is this something that could be added?

Thanks James