TrevorKillick

@Adrian Simpkins Link to YouTube here Thanks Trevor Killick

ITOM Webinar.mp4 Registration The Technical Preview of Hornbill ITOM has now ended. Question and Answers With the Inventory Discovery is there a away to include this in the asset list in Service Manager and then to link to 'last logged in user' if this user is a customer in Service Manager? Not at the moment this integration is coming soon though. Will it be possible to add discovered items to an inventory group automatically based on OS or some other attribute? Not currently, we are reviewing the requirement internally. What OS’s does it support under “Target OS”? Currently Windows 32bit / Windows 64bit / Windows Generic. Linux/Unix and Mac OS coming soon. Does it work with Linux OS's? As above, coming soon. Can the discovered equipment be automatically added to groups, rather than the manual clicking method, we have over 4000 machines and we don't want to be moving things manually Being investigated internally at the moment, potentially adding dynamic lists. What does the underlying discovery please, is it agentless ? 100% Agentless. Can these packages etc be run from a request in Service Manager via the BPM? Yes, shown towards the end of the Technical Demo. What device types can you discover? eg can it discover switches/routers & Linux/Unix? IP Port Scanning coming soon along with SNMP, currently only windows machines can be discovered. Is there a vision to extend the capabilities of what is discovered on a machine, not just installed products? E.g. websites on a server, databases on a RDBMS server? Not currently, investigating internally for the long term roadmap of Hornbill ITOM. Does the discovery add to the asset management module? Not currently, being working on as part of the Service Manager integration. Any plans to add the capability to use snmp for device discovery/querying? Yes. Will you offer any "pre-built" packages similar to what PDQ offer? Yes, please tell us what packages you want to see and we will look to add them. Is there support for redundancy/failover? For Site Integration Servers yes, multiple servers will serve the job queue if one is unavailable the others can pick up the jobs in the queue. A Job can be targeted to a single SIS Server or a Group of SIS Servers.

@Paul Alexander Changed your Primary Group to Hornbill Users, you still have access to all the Supportworks Forums for posterity Trev

@Adrian Simpkins Collaboration is one of our front ends User Interfaces, like the Administration tool where the updates are all seamless in the background and are not part of the App Store updates and are always running the latest available. Kind Regards Trevor Killick

Today we are pleased to announce the latest application to join the Hornbill App Store Hornbill Supplier Manager, free to use and ready to install from administration tool now, to find out more about the benefits of Supplier Manager and available functionality join our up and coming Live Product Demo. Join Hornbill's Solution Specialist for a webinar offering a live overview of the Hornbill Supplier Management Solution, a native cloud service, offering a simpler and more intuitive way for Supplier teams to adopt and deploy best practice, with a shorter time to value. During the live webinar, we will explore the following Supplier Management Features: Manage Supplier Relationships Manage Supplier Contracts Supplier Performance Review Suppliers Audit tracking Cross app integrations (Boards, Document Manager, Service Manager) Register Now

Our development team has been hard at work since we first launched Project Manager in February 2018, 18 months on and lots of new features and areas of functionality have been added with lots more still to come. If you already have Project Manager or are looking to subscribe and would like to know more our next Live Product Demo is taking place where you can see the product and ask questions: Join Hornbill's Solution Specialist for a webinar offering a live overview of the Hornbill Project Management Solution, a native cloud service, offering a simpler and more intuitive way for Project teams to adopt and deploy best practice, with a shorter time to value. During the live webinar, we will explore the following Project Management Features: Program Management RAG Status Reports Risks, Assumptions, Issues and Dependencies The ability to raise Projects from Templates Project Milestones Task Management within Project Project Resourcing Cost Management GANTT Views Register Now

@Izu @Victor The API https://api.hornbill.com/data/?op=entityGetMetaData can be used to return the structure of the entity in either JSON or XML which is how the entity viewer gets its information. Kind Regards Trevor Killick

@Martyn Houghton Thats a good point, have added the option to the poll. Thanks Trevor Killick

@Will J Douglas You can use the following ico image https://www.hornbill.com/hubfs/favicon.ico Kind Regards Trevor Killick

https://status.hornbill.com/subscribe Also follow https://twitter.com/HornbillStatus as we always post Status issues immediately to this twitter account and our main @Hornbill account. Kind Regards Trevor Killick

@Patrick Bolger mentioned at Insights19 that he'd like to canvass our customers to find out which service management topics you would like to hear more about. We have an enormous wealth of knowledge and experience within the Hornbill Community, which can be shared to benefit everyone. Although there’s plenty of decent service management content available online, much of it tends to be focused on strategy and blue-sky thinking. We’d like to address this, by understanding the topics that you, as practitioners, want more help with. For example, Marc Littlefair’s engaging session at Insights - “Stop fearing automation, start driving it” – could be turned into a Smart Guide , which would be incredibly useful. Do you have a list of topics that you’d like more help with? Perhaps you have knowledge to share that will help others. Possibly the best way to get this underway is to physically meet up to discuss potential topics and formats. To keep things simple, We’ve proposed a few dates where we can meet up in London and get the ball rolling. If there’s enough interest, we can look at other dates and locations for customers who can’t easily make it to a London event. The Roundtable will take part at a pub in Marylebone. We will confirm the exact venue once the date has been decided. We will of course be providing some snacks and drinks to help get those creative juices flowing! Let’s make IT happen!

@Keith https://www.hornbill.com/blog/hornbill-insights-2019 Kind Regards Trevor Killick

@Keith Just drafting a blog post around Insights 19 now, When published i will post a link here. Kind Regards Trevor Killick

@Nick Brailsford Talk about early adopter, i literally only just created the forum section Trev

Hi @Adrian Simpkins Really glad you enjoyed the event, we hope to make these available to you within the next few days expect a Post even email from the Hornbill Marketing team Kind Regards Trevor Killick

@Martyn Houghton The Value [department] can be replaced with the name of the Organisation you want to be added, that way it ignores any imported value and will always match an existing organisation. Kind Regards Trevor Killick

@HHH Log out first or use an Incognito window and the following URL will allow for normal login, https://admin.hornbill.com/{instancename}/?ESPBasic=true Kind Regards Trevor Killick

@Martyn Houghton Updated the dependancys docs Cheers Trev

@Dan Munns I have bumped this internally to the relevant teams hopefully someone will get back to you shortly. Kind Regards Trevor Killick

@Martyn Houghton I can confirm the Client loads both Font Awesome 4.7.0 and Font Awesome Pro 5.2.0 there are two versions of the icon picker available for applications to use on the Hornbill Platform, one for 4.* and one for 5.* Font Awesome so you may notice different icons available in different places. where development hasn't yet switched to the latest. Kind Regards Trevor Killick

@Dan Munns No specific changes to reporting, however, we have started correcting some of the Schema where friendly name and descriptions were missing. What tables have you got specified in your report? Kind Regards Trevor Killick

Join us at INSIGHTS 19 for two days of learning, inspiring ideas, future insights and networking with your peers, industry experts, and like-minded individuals. Learn how people just like you are transforming their organizations with digital initiatives, enhancing employee and customer experiences and making life at work better for everyone. Our theme this year is centred around the fast pace of technology and IT where Change is the new normal. How has your business changed in the last year? Have you migrated internal systems to the cloud? Have your employee and customer-facing interactions been digitized? Maybe your most powerful competitor is a company that didn’t even exist two years ago. For more details Click Here

@Lyonel An explanation for each visibility level should be defined here: https://api.hornbill.com/_types/activityVisibilityType Just a note, the applications can rename these so they name of each might not reflect what you would expect from a Service Manager perspective. Kind Regards Trev Killick

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