[Advice needed on Service level agreement]

Thanks for the suggestion @Steve Giller and explanation @Victor 

It is exactly what we want to do - it is shame it doesn't have some sort of OLA for this type of support arrangement, but at least I know now.

Helen 

[Timeline not showing for some users]

Annoyingly now have this on another analyst in a totally different team, who was working fine this morning but not now. Causing a real issue as the analysts are unable to work on their tickets as they can't see the timeline.

Have a support call logged so hopefully there might be an answer soon.

 

[Notification when a BPM fails]

+1 for me as well please

[Timeline not showing for some users]

Hi Steve

The timeline updates were set to team and they are usually visible to them, they haven't changed teams.

It also is happening on a request that is owned by the analyst, they don't see any of the timeline at all

Helen 

[Timeline not showing for some users]

Hi 

I have a couple of users who are suddenly unable to see the timeline of tickets.  It looks like the timeline is closed but nothing happens when you click on the arrow to unhide and it doesn't expand, and the filter arrow doesn't show anything in the dropdown.

They have closed the browser (Chrome), cleared the cache and tried it in Edge and IE.  This is only for a couple of users so far and there have been no changes to their accounts or permissions.

Anyone have any suggestions or should this be a support call?

thanks 

Helen 

 

  

[Is there a way to remove categories on the search bar]

Thanks @Daniel Dekel sorry for the delay in coming back to you.  That did sort the problem and I can now see and change the "Filter by Type"  options.

[HUD Display - Enhancement Request]

+1 for me too please

[Resolve by Previous month in Views in Service Manager looking at Dec 2020 not Dec 2021]

Hi Adam

Glad you raised this, it is happening for us too.

I will log a support call for us as the monthly reports are about to be asked for.

Helen 

[Who triggered the Autotask or Lifecycle Process?]

+1 for this too

Thanks

Helen

[Searching on Progressive Capture Answers]

+1 for this for us as well.

Helen

[Tickets showing as assigned to Owner when they are not]

We are affected too

 

[Is there a way to remove categories on the search bar]

Hi @Daniel Dekel   I am using Chrome but I just tried it in Edge and do see the option.   And it shows in IE too.

Helen

[Configuring External Authorisation for a Connection; where is the variable for Line Manager stored please?]

@Steven Boardman  Thanks for the information above it has really helped me out today.

Is there a way to get the first and last name of the manager?   I want to email the manager and it would look much better with 

Dear Helen rather than Dear manager userid

thanks

Helen

[Is there a way to remove categories on the search bar]

Hi @Daniel Dekel

I don't seem to see the option for filter by type, as in the screenshot above.  Am I missing something?

thanks

Helen

[Get Information Node]

I'd find this really handy so +1 for me too.  

I want to get and email the manager of a connection, but can't see how

thanks 

Helen 

[Is there a way to remove categories on the search bar]

Hi Daniel,

I don't seem to have the option to filter by type. 

Helen 

[Is there a way to remove categories on the search bar]

Hi 

Thanks for making this change, but how do I get to change the options? I am sure I've managed to miss it but could someone point me in the right direction?

thanks Helen 

 

 

]

[Send Attachments when resolving]

+1 for me too please

[Cannot create new Event Details - error message]

Hi @James Ainsworth  is there any news of the update for this?  

[Auto Tasks - Prompt Warning (potential enhancement)]

@Steven Boardman  Thank you, this will make the custom buttons much more useful for us.

[Edit FAQ pages]

+1 for this idea - would be good to have something like this.

[Auto Tasks - Prompt Warning (potential enhancement)]

+1 for me too

 

[Copying Requests - Enhancement]

+ 1 for us 

 

[Reports failing with a "The maximum columns of 20 for this report has been exceeded. Requested number is 116"]

Sorry but something has changed again and I can no longer run the reports.   Back to the message about 20 columns

Please fix this

Helen

[Reports failing with a "The maximum columns of 20 for this report has been exceeded. Requested number is 116"]

Thanks @Deen

Our reports now run.  We now have an issue where the reports fail when they hit 5000 rows, the report fails rather than stops at 5000 rows and ignores what we have set in api.xmlmc.queryExec.maxResultsAllowed  (25000)

Before these changes were made if the report was more than the limit it would return 25000 rows and stop, the current setting makes the report fail rather than collect 5000 and stop running.

Could you amend this setting too?

thanks

Helen