HGrigsby
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Posts
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Profiles
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Enhancement Requests
Posts posted by HGrigsby
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I have created a new board which seems to be visible on some requests but not on others so cannot add it to a request, if I click Add to Board it doesn't show in the list of available boards.
When go into the new board it also doesn't recognise the owners of the tickets, so all the users it is shared with appear in the board but with 0 tickets assigned unless I drag the user from the top bar to the card it then does update the owner.
Have I missed something in setting it up or got the permissions wrong?
thanks
Helen
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Hi - we are getting the same too
Helen
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+1 from us as well please
Helen
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+1 for us too please
Helen
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+1 from me
Have the API scheduling some tickets for health checks but would like an easier way of setting up and amending them
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+1 to hopefully give this a nudge
Also wondered if possible to show the created date as an available column in the contacts view?
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For us too - thank you!
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+1 - same for us too
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+1 for us too please
Helen
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+1 for us too please
Helen
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+1 from me too
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+1 for this too - I am being asked to look at change freeze at the moment
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Hi
When I go into the Intelligent Captures only the first page is showing in the list, without the option to go to the next pages or to keep scrolling down.
Have changed the order to last updated or by name and still just see one page.
It is the same in Chrome and Edge. Any ideas? Glad that they all seem to be there but it is a bit hard to find the ones I'm looking for.
Helen
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+1 for us as well please. like this idea, we are looking at redoing the closure codes again.
Helen
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I have also been seeing this error today, there was another post from Jeremy reporting this.
Helen
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+1 for us please - starting to use sub-statuses more and more and would like to be able to choose the order
thanks
Helen
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Hi @Jeremy I am also getting this error.
The IC I am using doesn't have any decisions just 3 sets of questions, it skips the second node and gives the error on the 3rd one
It does carry on if you ignore it though.
Helen
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Sorry for the delay in coming back to you. I have tried clearing the cache and still get the same result. I also tried Edge and get the same.
Thanks Helen
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Hi
I have created a new team to support a new type of request. When I go to the service to add the team as a supporting team it doesn't show up as an option.
I can't see anything different about the new team, Knowledge Quality, I can see it in the list of teams in the Organisation but not when I try and add it as a supporting team.
Any ideas? I left it for an hour in case it made a difference, but it didn't!
Helen
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+1 for me too please
Helen
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+1 for this for me.
Just thought it would be helpful for me to see what I am doing and spending my time on.
Helen
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Thank you - that will save so much time waiting for the search to complete when you click on Manage Executed Processes before I can put in the ref to get to the right one.
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+1 for me please.
Had the same thought this morning when setting up a new IC
Helen
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Glad it's not just me! Had to demo the feedback options the other day and got the same.
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Request View - Linked Requests to have Request Type Filter and textual filter
in Service Manager
Posted
+1 for me too