[Character Limit on PC forms]

@Victor

We have very similar issue with both logging from email and with our change process, for which we have a support call raised.

Any help much appreciated

 

[Locking ticket when be raised from email]

Hi

That does sound like it would help.  We have a few people working on the email queue at the same time so anything that stops them logging the same calls would be helpful

Helen

[Locking ticket when be raised from email]

Hi

This is something that has  been requested by our service desk too.   Is there any update?

 

 

 

[Report PDF's in landscape?]

Me too!

Helen

[donoreply@hornbill.com [Undeliverable email notifications]]

Hi

We have also started getting a lot of non delivery reports in the mailbox.  is there something that we can do to stop them as there are a lot coming through.

 

thanks Helen

 

[Limited email access]

Hi

Is there any update on this?  It is something that I have been asked about too.

We want the service desk to see the mailbox and the rest of IT to not be able to view it

thanks

Helen

[Computer telephony integration is needed]

+1 We would like CTI too.