[Changes to scheduled date or time in changes don't save]

@James Ainsworth thank you.  It hasn't yet but hopefully soon.

Helen

[Changes to scheduled date or time in changes don't save]

Hi 

We have noticed that if you make a change to the scheduled date or time it doesn't save it when you refresh.

The change to the date or time looks like it has been made and it writes it to the timeline but when you go back to it the date time field is back to the original time

original time

 new time

Timeline

After saving it's back to 8am! 

 

Any help appreciated

Helen 

[Hover over catalog items list showing as blank]

Thank you @Ehsan - we have noticed this too.

 

[Admin Tool - Have to manually refresh after changing user type from Basic to User]

+1  for me too

Helen 

[Admin Tool (1464)]

@Berto2002 - glad you raised the Failed/Cancelled - I had the same thought when trying to check any failed processes.

 

[Display Order of FAQ's]

Thank you  @Ehsan  & @Gerry

That will be so useful to us.

Helen

[Ability to save a form before sending it]

+1

This would be useful for the technical teams using our change process.

Helen

[New Core UI Update Issues]

@Jeremy &  @Victor

We also have the same with the time just appearing as the current time, you can edit is but not as easy as it used to be as it isn't a time selection.

Luckily though the scheduled date and time fields in Changes aren't affected. 

thanks

Helen

[Invalid Date on "Find Time" BETA]

Hi @James Ainsworth  it appears to be fixed today.  Thank you.

Not sure if I like it Help button taking you to the date and time wiki page - can we hide that for basic users or have to option to hide it? 

Helen

[Invalid Date on "Find Time" BETA]

Hi 

I am still getting the issue where it jumps a month ahead when you select a date

Trying to pick tomorrow I get this

And selecting the 4th April

I think because it is jumping a month ahead it thinks the 1st is a Sunday  

If you go back and try again it does then go to the right month or day but I have logged a support call because this is causing a problem as there are lots of parking requests coming in today.

[Invalid Date on "Find Time" BETA]

We are also having problems with dates and times on various progressive captures.

Any news on when this might be fixed?  I have people trying to book car parking spaces for the office opening next week.  I have some getting messages saying this day is not allowed, when trying to book for tomorrow 1/4 (it is) or if they select 4th April it puts in 4th May.

 

Helen 

[Minor enhancement request: more versions in the BPM Process Publishing & Activation or Major Minor]

Can I go for a +++1 please as I've already added a +1

Just been looking to find when a change was made to a BPM, in the 9 showing can only see where there might have been a format change or tweak rather than an older version which would have probably given me the answer.  Quite like the idea of being able to mark a version as a major one too.

I do usually download a version before I change them but not in this case unfortunately

[Bulk Action - Snippets]

+1 for this for me please

Helen

[Request list - Export]

Hi @Ehsan - we have the same issue and error message trying to export

Helen 

["Me too" for incidents]

+ 1 for me too please

[Urgency now appearing within Calls]

Just noticed that and was wondering where it had come from.  Thought it was just me! 

 

[Unable to change service owner]

Hi 

I changed the owner of a service from me to a colleague and now get a message saying 

"This service has no owner"  I can't change it back to me or to anyone else.

Just thought I'd ask before logging a support call if anyone else had anything similar?

Helen

[Progressive Capture - Label prominence]

+1 for me too please

[Auto-select the customer field on a 'new' request]

+1 for us please

[Error message in a batch of tickets created today]

We have had a major incident which resulted in a rush of tickets.  When trying to reassign them to another team in bulk an error appeared

Was able to move them individually and narrowed it down to just 4 using two different BPMs.  To get round it was able to click on copy and make a new request that was fine, but any ideas what this error might mean.  

 

thanks

Helen 

[Minor enhancement request: more versions in the BPM Process Publishing & Activation or Major Minor]

+1 for this idea.   Would be useful to be able to go back a bit further if there have been many changes to a bpm.

Helen

[Activities in requests - can they be collapsed?]

+1 for us too please

Helen 

[Sub-status - "Enabling Supplier" issue]

Hi 

I keep getting the same message, though it has worked before a couple of times before.  It is something I have gone back to and now get the error again.   I've looked  through the suggestions above it all looks like it is set up correctly. (and  hasn't changed since it worked before)

Any suggestions would be much appreciated

Helen 

[Missing Activities for Request Owner]

Hi 

We have a very similar issue for two of our analysts and the screenshots look the same.

As well as being unable to see the activities and tasks, they can't see the timeline either.

Helen 

[Advice needed on Service level agreement]

Thanks for the suggestion @Steve Giller and explanation @Victor 

It is exactly what we want to do - it is shame it doesn't have some sort of OLA for this type of support arrangement, but at least I know now.

Helen