[Progressive Captures- Pre populating labels/single line text fields]

@samwoo thank you, that was a great help to me too.   

I just need employeeId to be to be a session variable too.   (Please!)

[Link requests - bulk Request Action]

+1 again - to give this a nudge please

[Manage Executed Processes - Failed / Cancelled]

Thanks @Steve Giller

I end up having to wait for the search twice, once when you click on Failed / Cancelled and again when I select Failed from the options.   

More annoyingly if I go into a failed BP and then go back I have to start again as it brings up both types again.

 

[Manage Executed Processes - Failed / Cancelled]

Would it be possible to change the option so that there are separate areas for Failed and Cancelled, rather than having them showing as one ?

 

I know I can go in after the search is complete and select Failed but it is the failed ones that I usually need to see and don't really care about the cancelled!

Helen 

 

[Enhancement: New Hornbill Automation function/task to "Link Request"]

+1 for linking to an existing request 

Helen 

[Service Portfolio Supporting Team: Highlight the main supporting team]

+1 for us as well please

Helen 

[Could the 'Updated' date for Documents be displayed in the Catalog]

+1 for us as well

Helen

[Error message when opening any Inbound routing rules]

@Steve Giller So you have!  Thanks very much, no errors and a full list of operations now show.

[Error message when opening any Inbound routing rules]

Hi 

We have noticed that when going into any of our routing rules we get an error message 

The specified method is not available: mailadmin::routingRuleGetFlowCodeOperationList

Do seem to be able to make changes to them but the error comes up on each rule we go to

If I click on the Operation drop down no options show. 

On our test instance the full list shows

 

thanks

Helen 

[Minor UI enhancement: Request a link to the Change Calendar is placed on the Change Scheduling Action area]

++1 - would be really useful for us

Helen 

[Request for additional fields for Services]

+1 for us as well, also doing a lot with services at the moment.

thanks

Helen 

[GDPR issue with user searching in PCFs]

+1 from me as well.   Would be useful to be able see a sub-set of users by department.

Helen 

[Service - Copy Subscribers]

++1 for us too please.  Being able to copy a service with the subscribers, request details, supporting teams would be so useful.

[Order Board lane by date?]

+1 for us please - got asked for this recently.

Helen 

[Send bulk email when actioning requests in bulk]

+++ 1 for both the putting on and off hold and being able to email in bulk.

 

[Enhancement Request - Report Listing screen to show Reports which are Scheduled (and possibly Failed)]

+ 1 for me too please 

[Minor enhancement request: A sort order option for Simplelist values or at least allow to choose if alphabetical on Raw or Display]

+1 - from me, so pleased this is coming soon, will be really useful

[Can we have Report Filtering and additional columns?]

++1 again hoping to give this a nudge.

We are having some trouble with reports and the "Last Run" and "Scheduled" fields

would be really useful

Helen 

[See number of documents by Service]

+ 1 that could be useful

[Errors running reports with a select date]

We are finding today that we are getting errors running established reports either where you select a date to run between or from.  (attached)
If I go to look at the filter it doesn't let me open the filter tab, not greyed out just doesn't do anything when clicked
This is happening for a selection of reports but not all.

In the last few days the scheduling has stopped for our reports, daily ones last run on Thursday last week. 

I have logged with support but are there any known issues with reporting

thanks

Helen 

[Knowledge base - Are there any plans to allow the search to return documents as well as faq's]

+1 would be really useful for us as well

Helen 

[Service Manager Build 2830 - does not seem to have been applied]

Seems to be the same for us too - still at 2809

Helen 

[Report/Search showing where Simple Lists are used]

+1 would find this useful too.

Helen 

[Tasks in other teams]

+1 for this from us too please.

Helen 

[New board not visible in available boards drop-down]

Hi Trevor 

Thanks for coming back to me.

The check box is unchecked and all the users have Board Manager User role which includes the add to board permission and the boards are both shared with their team

The users show normally on the original board but not the new one.   I've had to add them manually for a demo but it would be good if I could get it to work or display properly so that the picture displays as in the first screen shot.

I have Autotasks and custom buttons set up to set the priority and add it to the correct lane in the board

On the original board it shows as

On the new one shows as no owner unless I drag the picture from the top to the card 

 

I haven't used board manager much but did wonder if it is possible to have different colours for each lane?   The second one is for a priority board and I wanted to show High in red and low in green, but not sure if it is possible.

thanks 

Helen