[Reports failing with a "The maximum columns of 20 for this report has been exceeded. Requested number is 116"]

Thanks Deen

We have never had a limit before and not had issues running our reports, many of which have over 20 columns. The one below worked fine last week but not today.

thanks 

Helen

[Reports failing with a "The maximum columns of 20 for this report has been exceeded. Requested number is 116"]

This is happening for us too.  

Really need this to work as trying to run the monthly reports for stats that all have more than 20 columns

Helen 

[Copying Pages on the Employee Portal]

+++ 1 for this please! 

Or even the ability to put a page into draft/de-activated or swap them from Users to Basic or All Users

For example - I have set up an All Users version with the widgets, links and branding we want, then found we needed a User version so had to create two more almost identical pages, then remove the All Users.  It have been helpful to be able to set the All Users version to unpublished, as I may need to go back to having just one version.

[Dynamic HUD checkpoint titles?]

+1 for me too please 

[Strange search results in employee portal]

Hi 

It has been pointed out that we have some oddities while using search

We have two CIs called Data Quality Issue and Data Quality Tool.

If I search for Data Quality I get no results

If I search Data I get no results

If I search for quality I see both CIs and an FAQ and a few of my old tickets

Any ideas why?  

thanks Helen 

[Error in change process - Cannot acquire assignees array for dynamic approval]

@Victor we have an Add authorisers stage that comes in after the assessment and scheduling.  And it lets you add the names and then stops with the error.

I will raise a support call tomorrow for someone to take a look

thanks for looking

Helen 

[Error in change process - Cannot acquire assignees array for dynamic approval]

Hi @Victor

No I don't, but I never have and this has been in use for a few years now.

Sort of seems sensible for there to be one though, but it has always worked without until now.

Thanks Helen

[Error in change process - Cannot acquire assignees array for dynamic approval]

Hi 

I made a change to our change process to add a task to email a team if there was a Yes to a question in the progressive capture.

After putting in the new node I started to get an error just before the peer reviewers are selected

There was another report of this issue from a couple of years ago but that was fixed by an update and related to permissions and roles but I have full rights and still get the error.

After the error I am stuck, it hasn't assigned the peer reviewers and I can't progress without it

Can anyone help? 

thanks 

Helen 
 

[Error adding a user to a board]

@James Ainsworth thanks for the reply.  

We do want to move to board manager at some point but when I have some time to do it and change the business processes. 

In the meantime is there any chance of getting it fixed so I can add a user to it?  He does need to see the changes on this board.

If there were tools available to make the move that would be helpful.

thanks

Helen 

[Some users redirected to request list instead of portal]

Thanks @Victor that fixed it!

[Some users redirected to request list instead of portal]

Hi 

I have an issue with a couple of users who instead of being taken to the employee portal when clicking on a link are taken to the request list.

Same link (https://service.hornbill.com/xxxxxxxxx/servicemanager} redirects a couple of users to "live.hornbill.com/xxxxxxxxxxxxxxx/servicemanager/requests" instead of "https://live.hornbill.com/xxxxxxxxxxxx/internal/home/"

so they see the request list instead of the employee portal.

Is there a setting I am missing?   It seems to be fine for most though.  

thanks

Helen 

 

[Include "Links" in the Search Boxes]

+1 for me too, I have done the same and used links and not services.

Helen 

[Error adding a user to a board]

Hi Steve 

Yes it is

 

Helen 

[Error adding a user to a board]

We have a board set up for changes that has been in use for a few years.

Today when going to add a user to it it get this error, tried it with a couple of users and a couple of our boards and get the same error.

Has something changed?

Helen 

[Search Facility for Services]

+1 for me too please

Helen 

[Order or sort service levels]

Hi

I have some new SLAs to add to the service portfolio.

Would it be possible to be able to either sort service level agreements by name or even drag and drop to rearrange them manually?

It would also help if there was an option to search for an SLA.

thanks 

Helen 

[Cannot create new Event Details - error message]

Hi 

I am trying to set up a supplier and a contract and event as suggested in a recent call but get the following error 

When I have looked Custom11 is the notice period field in the dates section of the contract.  

It doesn't matter what I put in there I still get the error and cannot create a new event.

Could someone help me out with this please'

Helen 

[Make link in FAQ open in new tab]

@James Ainsworth Many thanks - that was what I was trying to use.  

Would be great if this was able to work in Chrome.

thanks Helen

[Make link in FAQ open in new tab]

Hi 

I have FAQs that have links to a more detailed document saved in document manager. 

I want these documents to open in a new tab but they don't.  I have found the setting for adding a link and the target tab to set the target but it still just opens in the same in the same tab.

Am I missing some setting?  

Thanks 

Helen 

[Opening admin page loses any work done in an already open admin page!]

+ 1 for me too please

[Which email templates have been used?]

+1 for me too.  Would be useful to be able to see which ones are in use.

[FAQ Feedback Reporting]

Hi @James Ainsworth Is there any date for the Knowledge Articles to be released?   We are about to launch the employee portal and are trying to work out the best way to store knowledge.

We are putting in FAQs for services and using document manager for more detailed or longer articles but hoping what is due might be a better solution.

I have created a service with nothing but FAQs in it to see how that works for OneDrive as there are so many articles that relate that could be across several services.  And that seems to work ok so far.  Is there a problem with doing that, that hasn't shown up so far?

thanks Helen

[Moving from Service Portal to Employee portal]

@Daniel Dekel Thank you that worked perfectly

[Moving from Service Portal to Employee portal]

Hi 

I want to change the word Documents (as in screenshot 1 above)   I can find and change the FAQs and Make a Request but can't find the Documents one. 

Can someone help me out please?

thanks

Helen 

[PCF - enhancement - don't raise a request]

Hi - I've come across a need to do this for another process, where if certain choices are made they are directed to the intranet helpdesk,  so can I ask again for an option to finish without logging a ticket.  I've got the field with a regex in it which does work and an autoclose if they do log it but it would be much neater it it could just cancel it.