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Martyn Houghton

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Everything posted by Martyn Houghton

  1. Martyn Houghton
    @James Ainsworth Perhaps the other way is to make the notification contents use 'templates' so that each site could customise the content of them? Cheers Martyn
  2. Martyn Houghton
    When viewing your notifications, it would be good to have a summary pop up/dialog window open when you hover over ones are relate to updates on a request which is assigned to you. Where as at the moment you have to open the notification to view it to determine which customer/organisation/request it relates to and then the notification is removed from your list. Cheers Martyn
  3. Martyn Houghton
    This would be useful for us as well. Cheers Martyn
  4. Martyn Houghton
    @Victor Thanks, just having that available for all time pickers would cheer my teams up loads. Cheers Martyn
  5. Martyn Houghton
    @Daniel Dekel Thanks. Martyn
  6. Martyn Houghton
    @Victor When putting a request on hold, using a sub status you are not able to enter a manual time or date, which is the most frequent place you enter them. Will this being rolled out to all the date/time pickers in the apps? Cheers Martyn
  7. Martyn Houghton
    @TrevorKillick, @alextumber Thanks for the update and good news that Hornbill where one of the kickstarter. Cheers Martyn
  8. Martyn Houghton
    Are there any plans to update the Font Awesome library to the later version 5 at all? Cheers Martyn
  9. Martyn Houghton
    It would be really useful to for the name/tag of the i con to appear when hovering over Icon in the picker, so that you can easily find them again using the 'Search Icon' function. They are not always called what you would expect, so having this will make it easier to locate them when you are reusing them. At the moment you have to go to https://fontawesome.com/icons?d=gallery to locate the name and then type it in. Cheers Martyn
  10. Martyn Houghton
    @Victor I get the same issue as Chris when clicking on the links in the 'Installation' section below. Cheers Martyn
  11. Martyn Houghton
    @dwalby By default it will put in the current time. The time format is configured via your profile, so would be worth changing it to HH:MM rather than HH:MM:SS, as this will at least save a a third of the effort to set it. We have raised previously about having the ability to just enter a time manually (see post below). Cheers Martyn
  12. Martyn Houghton
    @chrisnutt Looking at your original config at the beginning of the thread, you are using [displayName] for the users name where as we use [cn]. Given the matching is using the [cn] element when matching might have an impact? Cheers Martyn
  13. Martyn Houghton
    It would be useful to be able to bulk add a selection of users on the 'Assigned Users' tab in the Admin Tool when viewing linked users for Roles/Organisations, using the selection of another roles and/or organisation team. Cheers Martyn
  14. Martyn Houghton
    It would be useful to have a count of users on at the top of the 'Assigned Users' tab in the Admin Tool when it is used in view the linked users in Roles and Organisations. Cheers Martyn
  15. Martyn Houghton
    @chrisnutt I just checked our LDAP import conf and we just insert the [manager] attribute directly. Looking in our AD using LDAP Explorer, our [manager] entity has just the distinguished name (DN) of the users manager and not the fully qualified AD identity of the manager. https://msdn.microsoft.com/en-us/library/ms676859(v=vs.85).aspx "UserManagerMapping":{ "Action":"Create", "Enabled":true, "Attribute":"[manager]", "GetIDFromName":true, "Regex":"CN=(.*?)(?:,[A-Z]+=|$)", "Reverse":true }, "UserProfileMapping":{ "MiddleName":"", "JobDescription":"", "Manager":"[manager]", "WorkPhone":"", Not sure if you are trying to do something different with the manager setting, but the above is working for us with XMLMC LDAP Import Utility V2.4.1. Cheers Martyn
  16. Martyn Houghton
    This is something we would be interested in as well, plus the ability in the BPM to remove them as well. With GDPR coming into force we will need to have a managed process (i.e. BPM process) where a potential contact is setup, a confirmation (double opt in) email is sent, which requires the new contact to approve. The BPM then completes the process if they respond posivitely and if negative response/no respnse is required the contact is deleted/not created. Cheers Martyn
  17. Martyn Houghton
    @chrisnutt There is some more info on the Manager scenario in the post below. Cheers Martyn
  18. Martyn Houghton
    @samwoo This was the post we raised about the ability to trigger a progressive capture from an activity to capture more infomation. In our case we want to use this to gather more information from the analyst before triggering an integration node. Cheers Martyn
  19. Martyn Houghton
    @Rohit Govind Just to rule things out, have you tried it from a different browser, in case it is an issue with a specific browser? We use Chrome predominantly here and I am not able to replicate it on incidents, problems or service requests. Also which Service Manger build are you on, we are on 1131? Cheers Martyn
  20. Martyn Houghton
    @Kelvin, @James Ainsworth We use boards in both our own and other third party products, but they are what we call dynamic boards, where the swim lanes are defined by criteria/SQL and moving a entry between the swim lanes tactically initiates an action/update to the item. These also have the advantage of being able to specify a default sort order on load, but also the user can override as well. @James Ainsworth Are there any plans to add dynamic elements to the boards or providing a second variant of boards, as this way items will move/update themselves so you can use them as interactive dashboard? Cheers Martyn
  21. Martyn Houghton
    @Steven Boardman Thanks for pursuing. Cheers Martyn
  22. Martyn Houghton
    @Rohit Govind When the print dialog window opens, you should get a button to select Timeline Options. Are all of these or the relevant ones ticked? Cheers Martyn
  23. Martyn Houghton
    @Steven Boardman Just wondering if there has been any further thought on the use of sites for external organisations or alternatively the ability for a 'contact' to be linked to multiple 'organisations'. At the moment we have to create separate organisation/contacts and the customer need to remember to login with the correct one when logging a request for a specific site etc. Cheers Martyn
  24. Martyn Houghton
    When reviewing an request or printing, it would be useful to have the time spent (if record/greater than zero) displayed on the timeline entry on the bottom line where it displays the visibility of the timeline entry. Cheers Martyn
  25. Martyn Houghton
    At the moment when an email is added to a request a timeline entry is created formatted with a the from address and then the text from the email. It would be really useful form the header part of this format to include the 'to' filed, i.e. the recipient value, either all the time or only if it the mailbox email address is not on the recipient list. This will make it easier to see if the email was just copied into the service desk, rather than addressed to them. At the moment you have to guess from the message body itself or have to open the linked email (if not already deleted). Cheers Martyn
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