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Found 4 results

  1. We are currently looking at migrating from SupportsWorks ITSM Foundations to Service Manger and as external customer facing servicing service desk we have a in excess of 1,000 organisations(aka company) and 1,700 sites. At the moment in Service Manager, there is now the ability to hold sites as well as organisations, however this current facility is abstracted from users and organisations, with it just being a list of sites. Though for a primarily internal focused service desk this wold probably not be a major issue due the normally smaller number of sites etc. However as we have a large number of sites, presenting this list with out filtering/relating it to the customer/organisation context means that it is not practical to use. Are there any plans to link the site object to both organisations and users, i.e. an organisation can have one or more sites linked to is a site is linked to a organisation a user has a default site from the list of the organisation they belong to. Thanks.
  2. Hi, Is there any way to link multiple sites to a request? On some occasions, a request may require involvement by IT at multiple locations. To ensure we can report accurately, we'd need the ability to link more than one site. Thanks Lauren
  3. Would it be possible in the future to subscribe services to sites? Also to enable the catalogue item subscription option where the service is subscribed to all.
  4. Hi, We've recently noticed that when raising tickets the users sites aren't being linked correctly. We have roughly 17 sites in our instance and all users are configured for their correct site using LDAP import. At the end of each Capture Process there is a step for linking a Site (not mandatory). The problem we've got is during the Capture Process/raising of a ticket the Site stage is finding the correct site for the user, we click Link. Ticket is created, we then view said ticket and in the Details of the ticket the site has switched from the users correct site to another site (which in our instance is "All Sites"). If we click the edit details button the Sites drop down then reflects the correct site for the user, if we then close the details it switches back to "All Sites". While editing the Sites in the details if we click the dropdown it only shows 4 out of the 17 sites. Not sure exactly when this started but I did update Service Manager recently. I have attached a zip file with several screenshots. Sites.zip
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