Dave Longley
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Enhancement Requests
Everything posted by Dave Longley
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@Gerry - Yes sure thing. Please let me know some availability and we can get something arranged. Thanks
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Hello, I want to look at adding a live service status page within the new employee portal. Is this in development? Something similar to a list of systems/apps and a traffic light colours for availability. Thanks
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hi @Gerry I was wondering if you have any indication when the customer portal will be refreshed and look the same as the employee portal? We use the a fair bit for our paying customers. Thanks
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I was wondering if someone can help me. I have mapped a customer field h_custom_22 to a filed in my PCF which asks users to supply a contract end date only (doesnt ask for a time) When it appears in my request list is is displayed with the time followed by 00:00. How can i get it to not show the 00:00? Do i need to use another customer filed type?
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I have created some new document libraries + documents, what permission do I need to give so that everyone can view the document?
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Being able to raise a ticket in the past
Dave Longley replied to David Longley's topic in Service Manager
@James Ainsworth, I was wondering if you have any update on this? would be a good feature. -
Thanks @Steve Giller but not everyone will have access to Hornbill who will receive this email.
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If there any option when we create an email template that the template can contain an attachment automatically? This would save my team having to add default attachments to emails which we want to get sent out.
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Removing Card from Board
Dave Longley replied to Dave Longley's topic in Business Process Automation
@James Ainsworth sorry for the delay, I was on leave, here is the condition for 'Not Set' never used Auto Tasks before.
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thanks @James Ainsworth
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I have created a new BPM which is linked to a board. When the request is logged, it get added to the board which is great. When i close the request down, the ticket is closed but the item remains on the board. below is the config which i have used in the BPM: what have i done wrong? thanks
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Initial tests seems to be working fine @Gerry
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@Gerry - pls can i be added to this hot fix as we have the same problem, this has been reported via a helpdesk ticket i raised with your support team.
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same here for us...
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@Steven Boardman can you advise on this one pls?
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Thanks @James Ainsworth, Yes i want the tickets to automatically get added to a new board which i will creat called VIP users. Do i need to a a new node in all the BPM to pick up if the users are VIP to then get added to the board?
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Hello, I have been asked to look into the concept of highlighting tickets logged by VIP staff. Is it possible (sure it is) 1. Add a custom filed to flag a user as a VIP 2. Create a board so that this can display all tickets logged by these VIP and then have certain lanes to see if this ticket is relevant status (in progress , resolved, Within SLA etc - this is still to be decided) Any other suggestions would eb appriciated? Thanks Dave
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thanks
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okay, can this be requested as an enhancement? @ArmandoDM
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how to change regional settings for contacts
Dave Longley replied to Dave Longley's topic in Business Process Automation
@Steven Boardman this worked. thanks again -
how to change regional settings for contacts
Dave Longley replied to Dave Longley's topic in Business Process Automation
@Steven Boardman can you help me with this one? -
@ArmandoDM, final question, can we not add the column shared by here so i can easily see who it is shared with?
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thanks, that should work. Is there a way we can get the BPM to auto link the asset to the users? @ArmandoDM
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I have two PCF flows which are basically the same, one is linked to the employee portal and the other is linked to the customer portal.both have the same question in the 'Procurement Form1' custom node called: When do you need these items by? but the output displayed in the customer portal displays that date in US format where the employee portal is displayed in UK format.I cant see where I can change the regional settings for contacts?
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I can see that i am able to search 'customers' on assets but not assign them
