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Prem Prakash gautam

Hornbill Users
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Topics posted by Prem Prakash gautam

  1.  

    How to find the age of open ticket based on the working calander ( Exclude non working hours and holiday)

    By Prem Prakash gautam, in Reporting

    • 1 reply
    • 422 views
  2.  

    Setup Out of Office for Hornbill Email

    By Prem Prakash gautam, in Service Manager

    • 3 replies
    • 879 views
  3.  

    Customer Portal - Enforce password change

    By Prem Prakash gautam, in System Administration

    • 2 replies
    • 972 views
  4.  

    Chat Notification

    By Prem Prakash gautam, in Live Chat

    • 9 replies
    • 2,089 views
  5.  

    Delay in Chat Message Delivery

    By Prem Prakash gautam, in Live Chat

      
    • 14 replies
    • 2,227 views
  6.  

    Customer Feedback without login

    By Prem Prakash gautam, in Service Manager

      
    • 4 replies
    • 1,050 views
  7.  

    Email Tracking

    By Prem Prakash gautam, in Reporting

      
    • 3 replies
    • 1,236 views
  8.  

    Link Business Process and Email Routing

    By Prem Prakash gautam, in Service Manager

      
    • 3 replies
    • 1,349 views
  9.  

    BPM Error while raising few tickets or openning team. Getting a red bar on the top

    By Prem Prakash gautam, in Service Manager

      
    • 5 replies
    • 1,178 views
  10.  

    Hornbill does not create tickets automatically for request raised on In2IT portal

    By Prem Prakash gautam, in Service Manager

    • 6 replies
    • 1,406 views
  11.  

    Unable to search the tickets which were raised today. But can see the search results by applying custom view

    By Prem Prakash gautam, in Service Manager

      
    • 6 replies
    • 1,080 views
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