Chat Notification

[Prem Prakash gautam]

Hi,
When a user initiates a chat, we do not get any sound notification, it's just a bell icon blinking which is not good enough. It's also important for a person to stay on the hornbill page to see this.
Can we have a feature where a chat can pop-up on the top of all windows or we can have a sound notification.

[lee mcdermott]

@Prem Prakash gautam

I agree I was about to log a new topic about this.

 

Is there anyway an email notification can be sent when a new chat is initiated?

 

if chat is very busy it may not be as much a problem, but for quiet times it will require someone to be sitting watching the screen constantly for a chat session being initiated which is not a good use of time or resources

 

thanks

 

lee

 

[TrevorHarris]

Hi,

The next release of livechat will feature the ability to enable desktop notification to be displayed when a user starts a new chat, this will mean you should see new chats even if your hornbill window is not in focus or is minimised.  This release should be available towards the end of next week

Thanks

Trevor H

[TrevorHarris]

Desktop notification for new conversation are now available in the latest update of livechat

To enable them you will need to go to your profile page by clicking on your images in the top right corner of the screen and then clicking on you name and then selecting the Settings tab and the Notifications subtab.

If you've not already done so you will need  to click the button to Enable desktop Notifications for this browser in the yellow box at the top of the tab and then your browser will then ask you to Allow Notification for this site, click allow.

You can then enable notifications for live chat by finding the New Conversation type under the Hornbill Live Chat heading and turning the toggle under Desktop on, now when a new conversation is started and your browser is not in focus you should get a popup informing you.

This feature is only available on browsers that support desktop notifications (Chrome, Firefox, Edge)

Thanks

Trevor H

[lee mcdermott]

@TrevorHarrisTested the Notifications. I cannot get it to work for me?

I asked someone else to try it and it did work for them, just asked someone else to try.

not sure why I dont get any notifications?

[lee mcdermott]

@TrevorHarris

also another thing i noticed is the little chat icon on the screen is still visible and allows people to start a chat even outside of the  Working hours?

 

If you click the Live Chat option at the top of the screen in here it says chat is now closed, but I think people just select the chat icon from the home screen (still using service.hornbill... pages).

 

Is there any way this can be changed so it either hides the icon until the opening time or at least displays the message we are currently closed?

 

thanks

lee

[lee mcdermott]

@TrevorHarris

fyi..notifications are working for me now? might have been because I was testing as user and as analyst (same person)?

[TrevorHarris]

@lee mcdermott

yes, you will only get a notification of the conversation is started by another user not the same.

Will check the problem that people are able to start chats outside of working hours

Thanks

Trevor

[TrevorHarris]

@lee mcdermott

The latest release of livechat should fix the issue with people being able to start chats from the portal outside of hours

Thanks

Trevor

[lee mcdermott]

@TrevorHarris

 

thanks trevor I have applied that fix.

lee