Unable to search the tickets which were raised today. But can see the search results by applying custom view

[Prem Prakash gautam]

Hi,

When doing a direct search for the tickets which were raised today, we are not getting any search results. However, when searching it by creating a custom view, we are able to see the search results. This is an issue with the functionality. Please could you help.

Please see the relevant screenshots. 

[Lauren]

Hi @Prem Prakash gautam

We have experienced the same issue this morning. I logged an incident to Hornbill and Support are kindly re-indexing the affected requests at the moment. 

It may be worth logging an incident to them so that they can fix your affected requests. 

Lauren

[Prem Prakash gautam]

Thank you, we already sent an email to the team and we were advised to raise it on the Forum, please let me know where do I raise it from. Is there a portal or email address ?

[Lauren]

Hi @Prem Prakash gautam

I raised an incident via the following address: https://www.hornbill.com/support

I think the options you get once you've entered your instance ID and email address depends on the support you've got with Hornbill.

Lauren

[Kelvin]

Is this still an issue as we are unable to search for any Change Requests using the search bar at the top of the page. 

[Nanette]

@Prem Prakash gautam Please can you PM an API key and we can look into this for you? 

Please find below a link to our guide on creating an API key:

https://wiki.hornbill.com/index.php/API_keys

[Nanette]

@Kelvin As you have a support contract, please can you raise a request via the web-form & we Support will assist?  

Here's the link for the webform: https://www.hornbill.com/support