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Unable to search the tickets which were raised today. But can see the search results by applying custom view


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Hi,

When doing a direct search for the tickets which were raised today, we are not getting any search results. However, when searching it by creating a custom view, we are able to see the search results. This is an issue with the functionality. Please could you help.

Please see the relevant screenshots. 

Hornbill Custom Search.JPG

Hornbill Custom View.JPG

Hornbill Direct Search.JPG

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Hi @Prem Prakash gautam

We have experienced the same issue this morning. I logged an incident to Hornbill and Support are kindly re-indexing the affected requests at the moment. 

It may be worth logging an incident to them so that they can fix your affected requests. :)

Lauren

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