Prem Prakash gautam Posted August 30, 2019 Share Posted August 30, 2019 Hi, We have a common mailbox where user report their issue. The mails are taken care by different people in the team. I would like to know if we can track which emails were actioned by which person in the team. Let me know if this is possible through a tag in the email or we can pull the reports. Thanks Link to comment Share on other sites More sharing options...
Prem Prakash gautam Posted September 3, 2019 Author Share Posted September 3, 2019 Any Ideas anyone? Link to comment Share on other sites More sharing options...
Steve Giller Posted September 3, 2019 Share Posted September 3, 2019 Could you give some more details on what you're trying to achieve? For example, which actions are you wanting to track and in what way are the emails taken care of - are they used to create requests, are they responded to directly ... ? Link to comment Share on other sites More sharing options...
Prem Prakash gautam Posted September 4, 2019 Author Share Posted September 4, 2019 I am looking for a track if someone is moving email from one folder to another. If someone is moving an email from Inbox to deleted or any folder , I need to know that this person has moved this. I need to know if this is possible via a tag on email or through any reports Link to comment Share on other sites More sharing options...
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