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Giuseppe Iannacone

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Everything posted by Giuseppe Iannacone

  1. Giuseppe Iannacone
    even with the settings enabled, we are receiving still the "Hornbill ESP Message Processing Error" we cannot loose any email sent to us. even if not well formatted. Can this be avoid?
  2. Giuseppe Iannacone
    @Victor thank you, let me know when it would be solved by the dev team
  3. Giuseppe Iannacone
    I was resolving a Service Request and i received this error, - can you explain me why? - do we have to expect an impact on other requests?
  4. Giuseppe Iannacone
    @conorh thank you for replying, when this will be released in the production environment? if there's an extimated time?
  5. Giuseppe Iannacone
    Any suggestion on this topic?
  6. Giuseppe Iannacone
    @Victor nice shot! thank you very much... i was clearly wrong and i was looking at the user ID which for us is the email address.
  7. Giuseppe Iannacone
    @Victor thank you for the reply. So it seems to me that we have the right configuration... but it's still not working. What can I do?
  8. Giuseppe Iannacone
    The sender exist as a Co-worker as you can see from the screenshot... is ther something wrong with the configuration of the co-worker?
  9. Giuseppe Iannacone
    @Daniel Dekel is there a setting for the font size and colours?
  10. Giuseppe Iannacone
    @Daniel Dekel it's not clear to me what you mean for. most of our user are using the Outlook client and body message is in HTML format. So what we can do to have the same look in hornbill side? do we have to add a formatting style in our body or?!? is there something we can change on the hornbill side?
  11. Giuseppe Iannacone
    @Victor all the requests are opened (or at worst resolved) The Flow is usually the following: we receive a support request via mail, we raise a request against this mail, sometime we reply from the mailbox to the user with in copy the hornbill mailbox (the same used for receiving the original support request via mail)
  12. Giuseppe Iannacone
    @conorh sorry but it's not clear to me how to do this for the worspaces for example
  13. Giuseppe Iannacone
    @Daniel Dekel the issue is affecting the received emails. the sent one with the template are fine. also, how we can set the default set of font and dimension when composing from the email?
  14. Giuseppe Iannacone
    it seems like our inbox is adding some extra lines/space to the body message. how can we fix this behaviour? the mailbox is hosted in office365 and hornbill is connected with imap4; here are some examples: hornbill: here how it should look/how are sent out
  15. Giuseppe Iannacone
    of course whitin tomorrow right?
  16. Giuseppe Iannacone
    Hi All, we don't understand why some email are not automatically processed while a routing rule is in place: is failing for example for this email (we are replying to the users from our mailbox adding into the subject the request reference INXXXXXXX):
  17. Giuseppe Iannacone
    i believe the issue was on the microsoft side... we did nothing and fortunately everything has started to work back again. Thanks for the support, at this stage i would consider Hornbill not be an involved party.
  18. Giuseppe Iannacone
    @James Ainsworth thank you for the quick replies. what about having a different foreground/background color to highlight the search bar, something like this:
  19. Giuseppe Iannacone
    is there a way to customize the search bar or at least change the position? from this to something like this:
  20. Giuseppe Iannacone
    @conorh @Victor thank you for the reply @James Ainsworth please absolutely add me to this change!
  21. Giuseppe Iannacone
    Hi Everybody, is there a way to customize the "All My Requests" view into the Service Portal? (arrange columns, add/remove columns)
  22. Giuseppe Iannacone
    Hi eveybody, is there a way to delete a post (generally speaking) especially into a workspace? thank you
  23. Giuseppe Iannacone
    @James Ainsworth how we can speed-up this? from our Success Portal?
  24. Giuseppe Iannacone
    @Victorthank you i will pay more attention the next time
  25. Giuseppe Iannacone
    @Keith Stevenson i confirm that we are able to login into outlook portal. also i've tried to reenter the password with no luck. I've opened a support request also with microsoft.
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