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Giuseppe Iannacone

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Everything posted by Giuseppe Iannacone

  1. Giuseppe Iannacone
    is there anyone on the otherside?!?
  2. Giuseppe Iannacone
    @Steven Boardman is there the possibility to add the attachment of ticket 1 to ticket 2 (ticket2 is generated via BPM)
  3. Giuseppe Iannacone
    +1 for this
  4. Giuseppe Iannacone
    thank you @Steven Boardman but this will be to much complicated for an already complex process, is there a way to add this template from the BPM instead of linking it to the doc manager?
  5. Giuseppe Iannacone
    @Steven Boardman i was able to link a document with ibridge... but the result is no what i was expecting... I now see the section documents, but how can be done what you stated before? "those working on the request can take the template, add their details and save as either a new document and linked to the request or as an attachment (rather than editing the template document itself) "
  6. Giuseppe Iannacone
    We will also need this feature, is this in a change backlog? is there any estimated time?
  7. Giuseppe Iannacone
    This looks to be exactly what i was looking for, I will give it a try and eventually i will ask some suggestions in case of need, but for now, THANK YOU!
  8. Giuseppe Iannacone
    we do have a complex onboarding process and this of course reflects to the BPM, we do have also many different teams working on the request and we would like to collect user's informations like user account, email address, user licenses and other useful stuff into a document, so at this poit it might be very usefull to have the template document already available into the request and this should be easily edited by each teams appending the infos. Any suggestion would be highly appreciated.
  9. Giuseppe Iannacone
    I confirm that this solved the issue
  10. Giuseppe Iannacone
    we are experiencing this issue
  11. Giuseppe Iannacone
    please add me too
  12. Giuseppe Iannacone
    that's good enough for the purpose, thank you
  13. Giuseppe Iannacone
    Nice, is there a select all and mark as read? this is useful for the automated processed emails from the routing rule
  14. Giuseppe Iannacone
    @Victor another challenge, having the ticket 1 collecting the infos via Prog Capture, and having the BPM opening a linked ticket2, how can I have human tasks for ticket 2 with the collected info of PC of ticket 1?!? we were using this sintax with the previous approach (1 ticket with multiple tasks for different teams, now we would like to have multiple tickets for different teams and each with potentially multiple tasks)
  15. Giuseppe Iannacone
    ok that's a big deal! yeah it wasn't clearly specified and I supposed was only a new request. in this case the creation from of a linked request from the email routing rule is no more relevant. thank you!
  16. Giuseppe Iannacone
    - Is there a way to filter the email items not read? in the examples we have 6 items and it's hard to identify them when you have a lot of item in the folder
  17. Giuseppe Iannacone
    sorry the title should have been "Raise New Linked Request from BPM or an email"
  18. Giuseppe Iannacone
    @Victor we do have a complex BPM in which more then 5 teams are involved and the tasks on a single request are a great limit for us. so the idea is to open diferrent linked request from a "main" one. if i'm not wrong in the BPM you can raise a new request but not a linked one... so I was thinking on way to raise a linked request from an email (that i will send out from the BPM).... i don't know if this is clear enough...
  19. Giuseppe Iannacone
    - Is there a way to open a new linked request in BPM? - is there an email routing rule for creation of linked requests?
  20. Giuseppe Iannacone
    @James Ainsworth in some initial training for hornbill i probably heard of a possibility to close a ticket and close at the same time the linked one, how can be this achieved?
  21. Giuseppe Iannacone
    ok I see, but if am I understending well this is something that you may evaluate to develop but not yet under development, correct?
  22. Giuseppe Iannacone
    I was aware of this opportunity but its not clear to me how to link the request in this way: ticket 1 (main ticket for ServiceDesk Team), this might have additional tasks for the team. ticket 2 (linked to the ticket 1 and managed by team 2) ... ticket n (linked to the ticket 1 and managed by team n) ticket from 2 to n will be resolved/closed by diferrent team but the main one, ticket 1, will be closed only once all the other are finished.
  23. Giuseppe Iannacone
    and while i was posting this, i discovered that switching from a stage to another the connection have appeared back again!!! WOW! so maybe is just a glitch on the visualitation
  24. Giuseppe Iannacone
    I'm Grouping this kind of nodes and even if collapsed i have no issue, but, once I add a 2 group something goes wrong and i loose some connection. like this:
  25. Giuseppe Iannacone
    1. is there a way to group complex BPM like this 2. when i use group for multiple nodes and than collapse the groups, the connection mess up 3. we have diferent teams working on the same request, is there a way to manage different team with different tickets, instead of a single ticket with multiple task like the example below?
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